TTI Bilingual Customer Service Job Fair - Thursday, October 29th

TTI Consumer Power Tools, Inc.; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Medical/dental/vision coverage

Tuition assistance

Vacation and holidays

Job summary

TTI Power Equipment is hosting an onsite job fair in Anderson, SC for Bilingual Customer Service Associates to join the Customer Engagement Department. First shift, Monday–Friday, 9:00 am–6:00 pm, with opportunities to grow within a leading power tools company.

Starting pay is $17.11 per hour, with a competitive benefits package including 401(k), medical/dental/vision coverage, tuition assistance, paid vacation and holidays.

Qualifications

• HS diploma or equivalent required.
• Minimum one year in customer service, call center, or related inbound experience.
• Strong written and verbal communication skills and ability to handle irate callers professionally.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining policy enforcement.
• Provide callers with locations to purchase parts and receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of orders.

Skills

Call center experience

Written and verbal communication

Phone skills

Education

High School Education or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, October 29th We are currently hiring Bilingual Customer Service Associates to work in our Customer Engagement Department.

Location: 100 Innovation Way, Anderson SC 29621

When: Thursday, October 29th from 10am - 2pm

TTI Power Equipment has openings in its Anderson, SC office for Bilingual Customer Service Associates on 1st shift. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.

Shift Hours

1st Shift: Monday - Friday, 9:00 am - 6:00 pm

Pay

Starting at $17.11/hr

Requirements

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

About TTI

TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. TTI was founded by Mr. Horst Julius Pudwill and Prof. Roy Chi Ping Chung BBS JP in 1985, yet the history of TTI's unique and growing portfolio of world-famous brands stretches back at least one hundred and fifty years. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.