TS/SCI w/ Poly IT Support Technician – Secure Enterprise

Acclaim Technical Services, Inc.; Virginia (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Acclaim Technical Services, Inc. is seeking a Dedicated IT Support Technician with a current TS/SCI w/ Poly to support the Network Solutions Division in Northern Virginia. You will provide Tier II/III support for kiosks and workstations, perform OS upgrades and hardening, and ensure secure, compliant operations.

Responsibilities include implementing security configurations, imaging, deployment, and customer-focused support across multiple sites. Travel to customer locations is expected as needed.

Qualifications

• Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment, including Windows 10/11 administration, OS installations, upgrades, imaging, patching, and system rebuilds.
• Experience installing, configuring, maintaining, and troubleshooting Microsoft Office applications, endpoint security solutions, antivirus software, and system hardening measures.
• Demonstrated ability to troubleshoot and perform root‑cause analysis across hardware, software, OS, and peripherals while conducting routine maintenance and security updates.
• Strong customer service, communication, and organizational skills with the ability to follow technical documentation, maintain accurate configuration records, and support mission‑critical IT operations.

Responsibilities

• Provide Tier II/Tier III technical support for standalone kiosks and workstation systems, managing lifecycle, troubleshooting, O&M rebuilds, imaging, and restoration to ensure readiness.
• Perform Windows 11 upgrades, monthly OS patching, security updates, vulnerability remediation, and system hardening for secure workstation environments.
• Install, configure, and maintain software and OS, including Microsoft Office, licenses, antivirus, and customer‑authorized apps.
• Implement security and configuration requirements by deploying lockdown scripts and configuring user accounts and settings.
• Diagnose and resolve hardware, software, OS, and peripheral issues via root cause analysis while ensuring compliance with cybersecurity requirements.
• Travel locally between customer sites and support temporary assignments.

Skills

Windows admin & imaging

OS patching & hardening

Office apps & antivirus

Customer service & communication

Documentation & configuration records

Education

IAT Level II certification (Security+ CE or equivalent)

Tools

OCS lockdown scripts

IATT Baseline Controls

Automated deployment tools

Job description

Acclaim Technical Services, Inc. is seeking a Dedicated IT Support Technician with a current TS/SCI w/ Poly to support the Network Solutions Division in Northern Virginia. You will provide Tier II/III support for kiosks and workstations, perform OS upgrades and hardening, and ensure secure, compliant operations.

Responsibilities include implementing security configurations, imaging, deployment, and customer-focused support across multiple sites. Travel to customer locations is expected as needed.