Dedicated IT Support Technician (2026-172)

Acclaim Technical Services, Inc.; Virginia (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Acclaim Technical Services, Inc. is seeking a Dedicated IT Support Technician with a current TS/SCI w/ Poly to support the Network Solutions Division in Northern Virginia. You will provide Tier II/III support for kiosks and workstations, perform OS upgrades and hardening, and ensure secure, compliant operations.

Responsibilities include implementing security configurations, imaging, deployment, and customer-focused support across multiple sites. Travel to customer locations is expected as needed.

Qualifications

• Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment, including Windows 10/11 administration, OS installations, upgrades, imaging, patching, and system rebuilds.
• Experience installing, configuring, maintaining, and troubleshooting Microsoft Office applications, endpoint security solutions, antivirus software, and system hardening measures.
• Demonstrated ability to troubleshoot and perform root‑cause analysis across hardware, software, OS, and peripherals while conducting routine maintenance and security updates.
• Strong customer service, communication, and organizational skills with the ability to follow technical documentation, maintain accurate configuration records, and support mission‑critical IT operations.

Responsibilities

• Provide Tier II/Tier III technical support for standalone kiosks and workstation systems, managing lifecycle, troubleshooting, O&M rebuilds, imaging, and restoration to ensure readiness.
• Perform Windows 11 upgrades, monthly OS patching, security updates, vulnerability remediation, and system hardening for secure workstation environments.
• Install, configure, and maintain software and OS, including Microsoft Office, licenses, antivirus, and customer‑authorized apps.
• Implement security and configuration requirements by deploying lockdown scripts and configuring user accounts and settings.
• Diagnose and resolve hardware, software, OS, and peripheral issues via root cause analysis while ensuring compliance with cybersecurity requirements.
• Travel locally between customer sites and support temporary assignments.

Skills

Windows admin & imaging

OS patching & hardening

Office apps & antivirus

Customer service & communication

Documentation & configuration records

Education

IAT Level II certification (Security+ CE or equivalent)

Tools

OCS lockdown scripts

IATT Baseline Controls

Automated deployment tools

Job description

Acclaim Technical Services, founded in 2000, is a leading cyber operations, intelligence solutions and operations, network infrastructure, engineering and business enablement and enterprise operations company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively recruiting for a Dedicated IT Support Technician witha current TS/SCI w/ Poly to support our Network Solutions Division based in Northern Virgina.

Responsibilities

• Provide Tier II/Tier III technical support for standalone (non-ELA) kiosks and workstation systems, performing lifecycle management, troubleshooting, Operations & Maintenance (O&M) rebuilds, system reimaging, and restoration activities to ensure operational readiness.
• Perform Windows 11 operating system upgrades, monthly OS patching, security updates, vulnerability remediation, and system hardening to maintain secure, compliant, and reliable workstation environments.
• Install, configure, and maintain approved software and operating systems, including Microsoft PowerPoint, software licenses, McAfee antivirus, and other customer-authorized applications.
• Implement customer security and configuration requirements by deploying OCS lockdown scripts, IATT Reduced Baseline Control Sets, and configuring user accounts, login settings, screensavers, touchscreen functionality, and other workstation settings.
• Diagnose and resolve hardware, software, operating system, and peripheral issues through root cause analysis while ensuring compatibility, minimizing operational disruptions, and maintaining compliance with customer cybersecurity requirements.
• Travel locally between customer sites and support temporary assignments as needed.

Minimum Qualifications

• Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment, including Windows 10/11 administration, operating system installations, upgrades, imaging, patching, and system rebuilds.
• Experience installing, configuring, maintaining, and troubleshooting Microsoft Office applications, endpoint security solutions, antivirus software, and system hardening measures.
• Demonstrated ability to troubleshoot and perform root‑cause analysis across hardware, software, operating systems, and peripheral devices while conducting routine maintenance and security updates.
• Strong customer service, communication, and organizational skills with the ability to follow technical documentation, maintain accurate configuration records, and support mission‑critical IT operations.

Preferred Qualifications

• Experience supporting standalone (non-ELA) customer environments.
• Familiarity with OCS lockdown scripts and system security hardening.
• Experience implementing IATT Reduced Baseline Control Sets or similar cybersecurity compliance requirements.
• Experience with workstation imaging and automated deployment tools.
• Knowledge of endpoint lifecycle management and software license administration.
• IAT Level II certification (Security+ CE or equivalent).

Physical Requirements

• Must be able to remain in a stationary position up to 50% of the time.
• Must be able to move throughout customer facilities to install, maintain, and troubleshoot IT equipment.
• Must be able to position self under desks, within equipment racks, and other confined spaces to install and maintain hardware.
• Must frequently lift and transport computer equipment, monitors, peripherals, and related hardware up to 40 pounds.
• Must constantly operate a computer and other office productivity equipment, including keyboards, monitors, printers, and scanners.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by applicable law. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.