TS/SCI Systems Administrator & Help Desk Specialist

Peraton; Virginia (IL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Subsidized benefits

25 days PTO

Bonus plan eligibility

Job summary

Peraton is seeking a Systems Administrator / Help Desk Support Specialist to deliver hands‑on technical support, system administration, and troubleshooting for mission‑critical infrastructure. You will handle Tier 1/2 tickets, configure workstations and servers, and ensure security policies are followed.

The role emphasizes customer service, problem‑solving, and collaboration with engineering teams to maintain reliability and security for end users.

Qualifications

• Experience: 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD.
• Active TS/SCI clearance required with the ability to obtain a polygraph
• DoD 8570/8140-compliant certification (e.g., Security+) or ability to obtain within [X] days of hire
• Working knowledge of Windows/Linux operating systems and Active Directory
• Familiarity with ticketing systems and IT service management processes
• Strong customer service, communication, and problem-solving skills

Responsibilities

• Provide Tier 1/Tier 2 help desk support, responding to and resolving user-submitted tickets in a timely manner
• Install, configure, and maintain workstations, servers, and peripheral equipment
• Troubleshoot hardware, software, network, and connectivity issues for end users
• Perform routine system administration tasks, including account provisioning, access management, and patching
• Support compliance with security policies and accreditation requirements (e.g., RMF, NIST 800-53)
• Document incidents, resolutions, and standard operating procedures in the ticketing system
• Escalate complex technical issues to senior administrators or engineering teams as needed
• Assist with system monitoring, backups, and routine maintenance activities
• Support onboarding/offboarding of users, including equipment setup and account deactivation

Skills

Customer service

Communication

Problem-solving

Education

Security+ or equivalent (DoD 8570/8140) certification

Tools

Active Directory

Windows

Linux

Ticketing systems

ITSM processes

Job description

Peraton is seeking a Systems Administrator / Help Desk Support Specialist to deliver hands‑on technical support, system administration, and troubleshooting for mission‑critical infrastructure. You will handle Tier 1/2 tickets, configure workstations and servers, and ensure security policies are followed.

The role emphasizes customer service, problem‑solving, and collaboration with engineering teams to maintain reliability and security for end users.