Front-Line IT Service Desk Lead - TS/SCI

Peraton; Washington (District of Columbia); On-site; USD 66,000 - 106,000; Full time

Job summary

Peraton seeks a Tier 1 Service Desk Technician in Washington, DC to deliver front-line IT support and lead a small operations team within a federal intelligence environment.

You will manage helpdesk operations, train staff, conduct QA audits, coordinate system maintenance, and ensure secure access provisioning.

Required: TS/SCI or Q/SCI clearance; 2+ years in IT service desk with BS/BA (or 6 years with HS); strong communication skills and ITSM experience.

Qualifications

• Active TS/SCI or Q/SCI security clearance
• Minimum 2 years of experience in IT service desk or helpdesk operations with BS/BA; or 6 years with HS Diploma/equivalent
• Experience in a team lead or supervisory capacity within an IT support environment
• Proficiency with Windows desktop operating systems (Windows 10/11) and enterprise productivity suites
• Experience with enterprise directory services for user account management and access provisioning
• Knowledge of multi-factor authentication systems and credential management
• Experience with IT service management (ITSM) ticketing systems
• Demonstrated ability to train and onboard new technical staff
• Strong written and verbal communication skills
• Experience conducting quality assurance audits on service desk operations
• Meticulous attention to detail and strong organizational skills

Responsibilities

• The Tier 1 Service Desk Technician provides front-line IT support and team leadership within a federal intelligence environment.
• Manage helpdesk operations, training and mentoring new team members, conducting quality assurance audits, administering user access and authentication systems.
• Resolving technical issues related to desktop operating systems and productivity suites.
• Supervisory responsibilities including onboarding, process documentation, and coordination of system maintenance communications

Skills

Team leadership

Communication skills

Quality assurance

Training & onboarding

Attention to detail

Organizational skills

Mentoring staff

Customer service

Education

BS/BA

HS Diploma/equivalent

Tools

ITSM ticketing systems

Enterprise directory services

Multi-factor authentication systems

Job description

Peraton seeks a Tier 1 Service Desk Technician in Washington, DC to deliver front-line IT support and lead a small operations team within a federal intelligence environment.

You will manage helpdesk operations, train staff, conduct QA audits, coordinate system maintenance, and ensure secure access provisioning.

Required: TS/SCI or Q/SCI clearance; 2+ years in IT service desk with BS/BA (or 6 years with HS); strong communication skills and ITSM experience.