Systems Administrator / Helpdesk Support

Peraton; Virginia (IL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Subsidized benefits

25 days PTO

Bonus plan eligibility

Job summary

Peraton is seeking a Systems Administrator / Help Desk Support Specialist to deliver hands‑on technical support, system administration, and troubleshooting for mission‑critical infrastructure. You will handle Tier 1/2 tickets, configure workstations and servers, and ensure security policies are followed.

The role emphasizes customer service, problem‑solving, and collaboration with engineering teams to maintain reliability and security for end users.

Qualifications

• Experience: 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD.
• Active TS/SCI clearance required with the ability to obtain a polygraph
• DoD 8570/8140-compliant certification (e.g., Security+) or ability to obtain within [X] days of hire
• Working knowledge of Windows/Linux operating systems and Active Directory
• Familiarity with ticketing systems and IT service management processes
• Strong customer service, communication, and problem-solving skills

Responsibilities

• Provide Tier 1/Tier 2 help desk support, responding to and resolving user-submitted tickets in a timely manner
• Install, configure, and maintain workstations, servers, and peripheral equipment
• Troubleshoot hardware, software, network, and connectivity issues for end users
• Perform routine system administration tasks, including account provisioning, access management, and patching
• Support compliance with security policies and accreditation requirements (e.g., RMF, NIST 800-53)
• Document incidents, resolutions, and standard operating procedures in the ticketing system
• Escalate complex technical issues to senior administrators or engineering teams as needed
• Assist with system monitoring, backups, and routine maintenance activities
• Support onboarding/offboarding of users, including equipment setup and account deactivation

Skills

Customer service

Communication

Problem-solving

Education

Security+ or equivalent (DoD 8570/8140) certification

Tools

Active Directory

Windows

Linux

Ticketing systems

ITSM processes

Job description

Required Qualifications:

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD
• Additional 4 years experience may be considered in lieu of degree
• Active TS/SCI clearance required with the ability to obtain a polygraph
• DoD 8570/8140-compliant certification (e.g., Security+) or ability to obtain within [X] days of hire
• Working knowledge of Windows/Linux operating systems and Active Directory
• Familiarity with ticketing systems and IT service management processes
• Strong customer service, communication, and problem-solving skills

Preferred Qualifications:

• Experience supporting classified or restricted-access systems
• Familiarity with cloud environments (AWS GovCloud, Azure Government, etc.)
• Exposure to AI/ML-enabled or data‑intensive program environments
• ITIL Foundation certification

Benefits:

Peraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap, and eligibility to participate in an attractive bonus plan.

Peraton is looking for a Systems Administrator / Help Desk Support Specialist to deliver hands‑on technical support, system administration, and troubleshooting that keeps mission‑critical infrastructure running reliably and securely for end users.

What You'll Do:

• Provide Tier 1/Tier 2 help desk support, responding to and resolving user-submitted tickets in a timely manner
• Install, configure, and maintain workstations, servers, and peripheral equipment
• Troubleshoot hardware, software, network, and connectivity issues for end users
• Perform routine system administration tasks, including account provisioning, access management, and patching
• Support compliance with security policies and accreditation requirements (e.g., RMF, NIST 800-53)
• Document incidents, resolutions, and standard operating procedures in the ticketing system
• Escalate complex technical issues to senior administrators or engineering teams as needed
• Assist with system monitoring, backups, and routine maintenance activities
• Support onboarding/offboarding of users, including equipment setup and account deactivation