TS/SCI Logistics Operations Specialist

Leidos; Springfield (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Leidos in Reston, Virginia seeks a highly organized Logistics Administrator to ensure smooth support for inquiries related to inventory, repairs, returns, supplier interfaces, and field servicing.

You will be the central point of contact between internal departments and external service providers, tracking actions, maintaining logs, and guiding processes according to SOPs while mentoring junior staff.

Qualifications

• TS/SCI w/ Poly Clearance is required.
• High school diploma or equivalent.
• Minimum of 5 years of relevant experience in customer service, technical support, or service operations.
• Proficient in handling customer inquiries, order processing, and case management using CRM systems.
• Solid understanding of standard operating procedures (SOPs) and service workflows.
• Excellent communication skills, both verbal and written, for internal and external stakeholder interaction.
• Ability to work independently and lead a work stream, including mentoring or reviewing the work of junior staff.

Responsibilities

• Operate material handling equipment including pallet jacks and forklifts.
• Respond to and resolve customer service inquiries and logistics-related issues by initiating appropriate actions such as inventory issuance, repairs, returns, or field service requests.
• Track and manage the status of logistics actions to ensure timely and effective resolution.
• Maintain accurate logs, records, and files related to inventory movements, repair activities, and service actions.
• Assist in developing or following existing company guides and protocols for servicing and repair processes.
• Coordinate with internal stakeholders including procurement buyers, warehouse staff, and shipping/receiving teams.
• Communicate and collaborate with external courier and transportation services to ensure proper delivery and pickup schedules.
• Ensure all logistics activities comply with internal standards.
• Support continuous improvement efforts by identifying inefficiencies and suggesting process enhancements.

Skills

Problem-solving

Communication skills

CRM systems experience

Independent leader

Education

High school diploma or equivalent

Associate degree or higher in business, logistics, customer service

Tools

CRM systems

Job description

Leidos in Reston, Virginia seeks a highly organized Logistics Administrator to ensure smooth support for inquiries related to inventory, repairs, returns, supplier interfaces, and field servicing.

You will be the central point of contact between internal departments and external service providers, tracking actions, maintaining logs, and guiding processes according to SOPs while mentoring junior staff.