TS/SCI IT Technician – End-User & VDI Support

Titan Technologies; Tampa (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Titan Technologies, LLC in Tampa, FL is seeking a PC Technician to provide end-user support, manage End User Devices, and resolve hardware, software, and network issues in DoD/USSOCOM environments. Expect IMAC migrations, VDI integration, and strong customer service.

Requires DoD TS/SCI clearance, DoD 8570.01-M IAT II (Security+ CE), Windows/Office 365 experience, and proven problem-solving skills. On-site IT support role with proactive service delivery.

Qualifications

• Active DoD TS/SCI clearance.
• DoD 8570.01-M IAT Level II certification (Security+ CE).
• Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level.
• Experience with Windows OS, O365 suite of applications, basic multimedia systems, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Responsibilities

• Provides end-user and mission support for assigned components and commands, as directed by leadership.
• Manages and supports End User Devices (EUDs) providing local or remote access via wired and wireless connectivity.
• Troubleshoots and resolves hardware, software, and network connectivity issues.
• Performs application and data migrations resulting from IMAC activities, hardware refreshes, or system reinstallation.
• Builds, configures, tests, installs, and maintains IT equipment in accordance with approved hardware standards, software images, procedures, and mission requirements.
• Plans, coordinates, and executes equipment installations, including pre-installation activities and site surveys.
• Integrates, tests, and verifies remote access and VDI hardware and software in compliance with USSOCOM standard client images.
• Manages and supports VDI clients, including recommending hardware and software upgrades or replacements.
• Supports approved peripheral devices and associated configurations.
• Provides IMAC services in accordance with organizational policies and procedures.
• Uses Remedy to receive, document, track, and close service tickets, and updates management and tracking tools as required.
• Uses enterprise tools such as SCCM, McAfee, Intune, Forescout, Tivoli, and Hypori to diagnose and resolve issues.
• Provides telephony services, including provisioning and configuring VoIP devices, managing extension mobility, and activating or deactivating telephone features.
• Interfaces directly with customers to deliver user training and resolve service-related issues.
• Coordinates with Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, Engineering teams, and requesting organizations to ensure timely service delivery.
• Recommends system, hardware, and software upgrades or replacements to improve performance and reliability.

Skills

TS/SCI clearance

Security+ CE

Active Directory

Windows OS

Troubleshooting

Customer service

Education

HS Diploma or equivalent

AS/AA

BS/BA

Tools

Remedy

SCCM

McAfee

Intune

Forescout

Tivoli

Hypori

VoIP provisioning

Job description

Titan Technologies, LLC in Tampa, FL is seeking a PC Technician to provide end-user support, manage End User Devices, and resolve hardware, software, and network issues in DoD/USSOCOM environments. Expect IMAC migrations, VDI integration, and strong customer service.

Requires DoD TS/SCI clearance, DoD 8570.01-M IAT II (Security+ CE), Windows/Office 365 experience, and proven problem-solving skills. On-site IT support role with proactive service delivery.