Computer Technician

SmartRecruiters, Inc.; Fort Huachuca (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Abacus Technology Corporation is seeking an experienced IT Support Specialist to perform Tier 1-3 deskside resolution, manage Active Directory, and ensure end users can complete tasks efficiently. The role involves hands-on hardware/software maintenance, network support, and vulnerability remediation.

The ideal candidate has 7+ years in technical support, relevant certifications (A+/Network+/Security+), and US citizenship with TS/SCI clearance. This is a on-site position at Fort Huachuca, AZ.

Qualifications

• 7+ years in a technical support role.
• HS diploma or GED required; college can reduce years of experience.
• Certifications such as A+, Network+, and/or Security+ required or desired.
• Microsoft certification is preferred.
• Experience installing, configuring, and maintaining hardware, software, and peripherals.
• Must be a US citizen with TS/SCI clearance.

Responsibilities

• Perform Tier 1-3 deskside incident resolution for workstations, printers, and peripherals.
• Manage Active Directory, approve reimages/wipes and move systems to the correct OU.
• Ensure end users can complete business tasks through proper setup and operation.
• Provide hands-on help both remotely and in person using diagnostic tools.
• Assist with network hardware, servers, software install, troubleshooting, and support.
• Support asset management and inventory of IT assets.
• Assist with security vulnerability remediation.
• Collaborate with System Administrators to maintain the network.

Skills

Deskside support

Active Directory

Problem solving

Customer service

Clear communication

Security awareness

Education

HS diploma or GED

A+/Network+/Security+ certifications

Microsoft certification (desired)

Tools

AD administration

Virus protection software

LAN/WAN concepts

Video conferencing systems

Job description

Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions. For nearly 40 years, we’ve developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers. Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation.

Job Description

• Perform Tier 1-3 deskside incident resolution of workstations, printers and peripheral devices.
• Managing Active Directory, approve systems for reimage/wipe and move to correct system active OU or system deleted OU.
• Ensure proper computer system setup/operation so that end users can accomplish business tasks.
• Maintain knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands‑on help at the desktop level.
• Assist with network hardware, servers and software installation, troubleshooting and support.
• Assist with asset management and inventory of IT assets.
• Assist with security vulnerability remediation.
• Return failed equipment to good working order and demonstrate the equipment to the user.
• Work as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications.
• Perform repairs and conduct operational checks and preventive maintenance service on computer systems, related systems, and office equipment.
• Work with System Administrators to maintain the network.

Qualifications

7+ years experience in a technical support role. HS diploma or GED. Must hold one of the following certifications: A+, Network+, and/or Security+. Microsoft certification desired. A college degree may reduce the years of experience required. Experience installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals. Able to isolate equipment/system/software malfunctions and restore failed equipment to good working order. Experience conducting operational checks and replacing defective parts and assemblies. Knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration. Familiarity with video teleconferencing systems. Proficient with anti‑virus software and configuration. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Must be a US citizen and hold a current Top Secret clearance with SCI Access (TS/SCI).

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Additional Information

All your information will be kept confidential according to EEO guidelines.