Computer Technician III

Abacus Technology Corporation; Sierra Vista (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Abacus Technology Corporation is seeking a Computer Technician to provide IT support for the Army Test and Evaluation Command (ATEC) at Fort Huachuca. This full-time role requires a U.S. citizen with TS/SCI eligibility.

Responsibilities include Tier 1-3 deskside incident resolution, Active Directory management, and assisting with network/server installations and asset management. Emphasis on teamwork, security, and customer service.

Qualifications

• 7+ years of experience in a technical support role.
• HS diploma or GED; relevant certifications highly preferred.
• Must hold one of A+, Network+, and/or Security+ (Microsoft cert preferred).
• Experience installing, configuring, repairing, and maintaining software, hardware, and peripherals.
• US citizen with TS/SCI and SCI Access; ability to obtain security clearance.

Responsibilities

• Resolve Tier 1-3 deskside incidents for workstations, printers, and peripherals.
• Manage Active Directory, including reimage/wipe and OU moves.
• Ensure proper computer system setup so end users can work efficiently.
• Assist with network hardware, servers, software installation, troubleshooting and support.
• Maintain asset inventory and security vulnerability remediation.
• Work with System Administrators to maintain the network.
• Perform preventive maintenance and operational checks on computer systems and office equipment.
• Return faulty equipment to working order and demonstrate to users.

Skills

Technical support

Customer service

Networking concepts

Security clearance prep

Education

HS diploma or GED

A+ / Network+ / Security+ certifications

Microsoft certification desired

College degree may reduce experience

Job description

Overview

Abacus Technology is seeking a Computer Technician to provide technical support for a variety of IT issues for the Army Test and Evaluation Command (ATEC) at Fort Huachuca. This is a full-time position.

Responsibilities

• Perform Tier 1-3 deskside incident resolution of workstations, printers and peripheral devices.
• Managing Active Directory, approve systems for reimage/wipe and move to correct system active OU or system deleted OU.
• Ensure proper computer system setup/operation so that end users can accomplish business tasks.
• Maintain knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level.
• Assist with network hardware, servers and software installation, troubleshooting and support.
• Assist with asset management and inventory of IT assets.
• Assist with security vulnerability remediation.
• Return failed equipment to good working order and demonstrate the equipment to the user.
• Work as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications.
• Perform repairs and conduct operational checks and preventive maintenance service on computer systems, related systems, and office equipment.
• Work with System Administrators to maintain the network.

Qualifications

7+ years experience in a technical support role. HS diploma or GED. Must hold one of the following certifications: A+, Network+, and/or Security+. Microsoft certification desired. A college degree may reduce the years of experience required. Experience installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals. Able to isolate equipment/system/software malfunctions and restore failed equipment to good working order. Experience conducting operational checks and replacing defective parts and assemblies. Knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration. Familiarity with video teleconferencing systems. Proficient with anti-virus software and configuration. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Must be a US citizen and hold a current Top Secret clearance with SCI Access (TS/SCI).

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled