Computer Technician

Abacus-Technolog; Sierra Vista (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Abacus Technology Corporation seeks an experienced Tier 1-3 deskside support specialist to resolve incidents on workstations, printers, and peripherals. You will manage Active Directory, approve system reimages, and move devices to proper OUs.

The role requires TS/SCI clearance, US citizenship, and strong customer service skills. Responsibilities include asset management, security remediation, collaboration with system admins, and maintaining diagnostic tools for hands-on desktop support across

Qualifications

• 7+ years experience in a technical support role.

Responsibilities

• Perform Tier 1-3 deskside incident resolution of workstations, printers and peripheral devices.

Skills

Excellent customer service

Strong communication

Team player

Problem solving

Time management

Detail oriented

US citizen

Education

HS diploma or GED

A+/Network+/Security+ certification

College degree may reduce experience

Tools

Active Directory

Remote support tools

Antivirus software

Microsoft Windows OS

Job description

Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions. For nearly 40 years, we’ve developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers. Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation.

Job Description

• Perform Tier 1-3 deskside incident resolution of workstations, printers and peripheral devices.
• Managing Active Directory, approve systems for reimage/wipe and move to correct system active OU or system deleted OU.
• Ensure proper computer system setup/operation so that end users can accomplish business tasks.
• Maintain knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level.
• Assist with network hardware, servers and software installation, troubleshooting and support.
• Assist with asset management and inventory of IT assets.
• Assist with security vulnerability remediation.
• Return failed equipment to good working order and demonstrate the equipment to the user.
• Work as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications.
• Perform repairs and conduct operational checks and preventive maintenance service on computer systems, related systems, and office equipment.
• Work with System Administrators to maintain the network.

Qualifications

7+ years experience in a technical support role. HS diploma or GED. Must hold one of the following certifications: A+, Network+, and/or Security+. Microsoft certification desired. A college degree may reduce the years of experience required. Experience installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals. Able to isolate equipment/system/software malfunctions and restore failed equipment to good working order. Experience conducting operational checks and replacing defective parts and assemblies. Knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration. Familiarity with video teleconferencing systems. Proficient with anti-virus software and configuration. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Must be a US citizen and hold a current Top Secret clearance with SCI Access (TS/SCI).

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Additional Information

All your information will be kept confidential according to EEO guidelines.