TS/SCI Helpdesk Support Specialist — Onsite Crystal City

Apex Systems; Virginia (MN); Hybrid; USD 55,000 - 63,000; Full time

Job summary

Apex Systems is seeking a Helpdesk Support Specialist to support a large government customer in Crystal City, VA. This is an onsite role with a TS/SCI clearance and a 6-month contract-to-hire arrangement.

You will provide Tier I/II support, troubleshoot hardware, software, and network issues, manage tickets, and assist senior officials. Strong communication and security clearance are essential for success.

Qualifications

• 2-3 years of experience in a Help Desk, Service Desk, or IT Support environment.
• Active TS/SCI Clearance is required.
• CompTIA Security+ Certification is required.
• Experience with Active Directory (Users, Groups, Permissions, and OUs).
• Experience with Windows 10/11 and Microsoft Office Suite.
• Experience with ServiceNow, Remedy, or similar ticketing systems.

Responsibilities

• Provide Tier I and Tier II technical support to end users via phone, email, and remote tools.
• Troubleshoot hardware, software, OS, network, email, wireless, and remote access issues.
• Create, update, track, and resolve support tickets through the ticketing system.
• Provision, manage, and troubleshoot network and email accounts.
• Escalate issues requiring onsite support and provide deskside assistance as needed.
• Maintain ownership of incidents through resolution with strong customer satisfaction.
• Coordinate with field engineers to track escalated tickets and drive resolution.
• Support Windows-based environments, desktops, peripherals, and related software.
• Provide professional support to users at all levels, including senior leadership.

Skills

TS/SCI Clearance

CompTIA Security+

Active Directory

Windows 10/11

Ticketing systems (ServiceNow/Remedy)

Technical support

Excellent communication

Tools

ServiceNow

Remedy

Job description

Apex Systems is seeking a Helpdesk Support Specialist to support a large government customer in Crystal City, VA. This is an onsite role with a TS/SCI clearance and a 6-month contract-to-hire arrangement.

You will provide Tier I/II support, troubleshoot hardware, software, and network issues, manage tickets, and assist senior officials. Strong communication and security clearance are essential for success.