Tier III IT Help Desk Specialist — TS Clearance

Apex Systems; Washington (District of Columbia); On-site; USD 103,155,000 - 117,482,000; Full time

Benefits offered by this job

Medical benefits

401K with match

ESPP

HSA

Training programs

Job summary

Apex Systems is seeking an IT Support / Help Desk Specialist for the Washington D.C. area (Bolling AFB) on a 12+ month contract, with an hourly rate of $36.00-$41.00 on W-2.

Required: Top Secret Clearance w CI Poly eligibility, Security+CE, and 1 year of IT support experience; familiarity with ticketing systems such as ServiceNow, Remedy, or SCSM. Responsibilities include account management, software installs, and on-call support.

Qualifications

• Top Secret Clearance w CI Poly eligibility is required.
• Security+CE certification is required.
• At least 1 year of IT support or help desk experience.
• Experience using ticketing systems (ServiceNow, Remedy, SCSM, etc.).

Responsibilities

• Perform user account management per the Account Management Plan.
• Install and upgrade software on operating systems and packages.
• Provide technical assistance for hardware and software issues; diagnose and resolve problems.
• Provide status updates and analysis to government leadership as needed; create PowerPoint briefs.
• Monitor networks during core hours with on-call support, including weekends/holidays.
• Document and control end-user issues and determine escalation when needed.

Skills

Top Secret Clearance w CI Poly

Security+CE

IT Support Experience

Ticketing System Experience

Tools

ServiceNow

Remedy

SCSM

Job description

Apex Systems is seeking an IT Support / Help Desk Specialist for the Washington D.C. area (Bolling AFB) on a 12+ month contract, with an hourly rate of $36.00-$41.00 on W-2.

Required: Top Secret Clearance w CI Poly eligibility, Security+CE, and 1 year of IT support experience; familiarity with ticketing systems such as ServiceNow, Remedy, or SCSM. Responsibilities include account management, software installs, and on-call support.