Help Desk Technician — DoD TS/SCI, Camp Smith, HI

Peraton; Waipahu (HI); On-site; USD 80,000 - 128,000; Full time

Job summary

Peraton is seeking a Help Desk Technician to join the team in Camp HM Smith, HI. The technician will provide support for the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3, ensuring effective resolutions for end user incidents and maintaining operational processes.

A strong candidate will have a background in help desk management, experience with troubleshooting, and a commitment to customer service. The position offers a salary range of $80,000 to $128,000 based on experience and qualifications.

Qualifications

• Experience in a multi-user environment with a help desk.
• Strong communication skills and customer service attitude.
• Demonstrate a background in information systems or network operations.

Responsibilities

• Provide help desk support to end users.
• Create and manage incident tickets in ITSM tool.
• Troubleshoot and repair end-user devices.

Skills

Help Desk management

Troubleshooting

Customer service

IT Service Management

Education

BS + 2 years of experience

HS + 6 years of experience

AA + 4 years of experience

DoD TS/SCI clearance

DoD 8570.01-M IAT II certification

Job description

Peraton is seeking a Help Desk Technician to join the team in Camp HM Smith, HI. The technician will provide support for the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3, ensuring effective resolutions for end user incidents and maintaining operational processes.

A strong candidate will have a background in help desk management, experience with troubleshooting, and a commitment to customer service. The position offers a salary range of $80,000 to $128,000 based on experience and qualifications.