TS/SCI Help Desk Analyst - Tier I Support

PlanIT Group LLC; Maryland; On-site; USD 50,000 - 70,000; Full time

Job summary

PlanIT Group LLC is seeking a Tier I support specialist based in Maryland, United States. The role involves providing first contact and incident resolution for hardware, software, and application problems. Applicants must have an active TS/SCI security clearance and should obtain Security+ CE certification before starting.

Candidates will be responsible for documenting incidents, offering friendly customer service, and resolving issues efficiently during the first call.

Qualifications

• Active TS/SCI required.
• Must obtain Security+ CE certification before starting.
• Ability to troubleshoot hardware, software, and application issues.

Responsibilities

• Provide Tier I contact and incident resolution.
• Document incident status in database tools.
• Resolve incidents during the first call when possible.

Skills

Customer service

Incident resolution

Knowledge of Windows applications

Education

Security+ CE certification

Job description

PlanIT Group LLC is seeking a Tier I support specialist based in Maryland, United States. The role involves providing first contact and incident resolution for hardware, software, and application problems. Applicants must have an active TS/SCI security clearance and should obtain Security+ CE certification before starting.

Candidates will be responsible for documenting incidents, offering friendly customer service, and resolving issues efficiently during the first call.