Help Desk Administrator

PlanIT Group LLC; Maryland; On-site; USD 50,000 - 70,000; Full time

Job summary

PlanIT Group LLC is seeking a Tier I support specialist based in Maryland, United States. The role involves providing first contact and incident resolution for hardware, software, and application problems. Applicants must have an active TS/SCI security clearance and should obtain Security+ CE certification before starting.

Candidates will be responsible for documenting incidents, offering friendly customer service, and resolving issues efficiently during the first call.

Qualifications

• Active TS/SCI required.
• Must obtain Security+ CE certification before starting.
• Ability to troubleshoot hardware, software, and application issues.

Responsibilities

• Provide Tier I contact and incident resolution.
• Document incident status in database tools.
• Resolve incidents during the first call when possible.

Skills

Customer service

Incident resolution

Knowledge of Windows applications

Education

Security+ CE certification

Job description

PlanIT Group : specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors

Job Description

• Applicants must have a TS/SCI
• Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
• Attempts to resolve as many incidents during the first call, or at Tier I.
• Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service.
• Working knowledge of computers, printers, laptops and common windows applications.

Qualifications

Active TS/SCI required

Security+ CE certification required prior to start. You can interview without the certification but not start until it's been obtained

Additional Information

PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.

All your information will be kept confidential according to EEO guidelines.