TS/SCI Hardware Technician - On-Site & Remote IT Support

Orion Consortium

New York (NY)

Hybrid

USD 85,000 - 120,000

Full time

14 days+

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Job summary

Orion Consortium is seeking a seasoned IT professional to provide Tier 2/3 support for workstations, servers, printers, and conferencing gear. You will conduct site surveys, plan hardware purchases, and deliver installation reports to support network upgrades.

The role requires 8570 and Security+ (preferred), with readiness for on-site and remote work in a security-conscious environment. Minimum 1–2 years IT experience, High school diploma, and a TS/SCI clearance are required to ensure

Qualifications

High school diploma or GED required.
Minimum of 1-2 years of relevant IT experience.
Must possess 8570 Certification; Security+ certification is highly preferred.

Responsibilities

Advanced Technical Support: Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
Site Surveys & Documentation: Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
Hardware Acquisition & Installation: Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
Project Support & Reporting: Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
Custom Cabling & Integration: Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
Training & User Enablement: Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T's IT resources.
Infrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
Operational Excellence: Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
End-User Support: Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
Collaboration: Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.