Field Support Engineer: Oracle Hardware (Solaris/Linux)

NewGen Technologies; Annapolis (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

NewGen Technologies seeks a skilled Field Support Specialist to join our Partner's team. The ideal candidate will provide hands-on Solaris and Linux Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances, and experience with legacy Sun Microsystems hardware.

This role requires TS/SCI FSP clearance, on-site service desk coverage, travel to customer sites, and strong customer service skills while resolving hardware and software issues.

Qualifications

• Must hold TS/SCI FSP clearance.
• At least 2 years of hands-on troubleshooting Oracle and Sun Systems hardware, firmware, and software.
• Experience with firmware and software patching of Oracle and Sun Microsystems systems.

Responsibilities

• Provide Solaris and Linux Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances.
• Provide on-site service desk coverage.
• Assist customers with hardware and software issues via e-mail, phone, or Instant Messaging.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer sites to implement hardware equipment fixes (drive replacements, latency issues, power failures, connectivity).
• Maintain high level of communication with customers before and during call progression.
• Set and meet delivery target dates to comply with contract SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Create break/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

Skills

Oracle hardware troubleshooting

Sun Systems hardware

Linux/ Solaris support

Customer service

Job description

NewGen Technologies seeks a skilled Field Support Specialist to join our Partner's team. The ideal candidate will provide hands-on Solaris and Linux Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances, and experience with legacy Sun Microsystems hardware.

This role requires TS/SCI FSP clearance, on-site service desk coverage, travel to customer sites, and strong customer service skills while resolving hardware and software issues.