TS/SCI Cloud Support Administrator — 24/7 Operations

Piper Companies; Reston (VA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Full benefits

401k plan

PTO/Sick leave

Job summary

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in Reston, VA and other locations. The role requires TS/SCI Full Scope Poly clearance and 24x7 shift coverage in a cloud-based environment.

The candidate should have 2+ years of related experience, hands-on MS technologies, and experience with ticketing systems like JIRA, ServiceNow, and Remedy.

Qualifications

• Must hold an active TS/SCI Full Scope Polygraph clearance (MPO)
• Willingness to shift work due to 24/7 support is essential
• Bachelor’s Degree and 2+ years of related professional experience
• Experience with MS technologies and ticketing systems (Active Directory, JIRA, ServiceNow, Remedy)
• Basic scripting using Java, Python, Linux, PowerShell, JavaScript in cloud environments (Azure preferred)

Responsibilities

• Complete incoming tickets through Remedy, ServiceNow or other ticketing systems
• Troubleshoot and resolve system issues using customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks with various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud environments

Skills

Customer service

Education

Bachelor’s Degree

IAT II Certification

AZ-900 Cloud Certification

Tools

Active Directory

JIRA

ServiceNow

Remedy

Windbg

Netmon

Java

Python

Linux

PowerShell

JavaScript

Job description

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in Reston, VA and other locations. The role requires TS/SCI Full Scope Poly clearance and 24x7 shift coverage in a cloud-based environment.

The candidate should have 2+ years of related experience, hands-on MS technologies, and experience with ticketing systems like JIRA, ServiceNow, and Remedy.