TechOps Administrator (TS/SCI Full Scope Polygraph)

Piper Companies; Redmond (WA); On-site; USD 100,000 - 135,000; Full time

Job summary

Zachary Piper Solutions seeks a TechOps/Cloud Support Administrator to support a critical Security Operations Center in Redmond, WA or Reston, VA. The role focuses on end-to-end operation of Azure core and Office365.

The candidate must hold TS/SCI with Full Scope Polygraph and have experience with O365, Windows AD, cloud servers, and scripting in Java, Python, Bash, and PowerShell. It offers 100,000–135,000+ USD with full benefits and 24x7 on-site coverage.

Qualifications

• Bachelor’s Degree in a related field is required.
• Active TS/SCI with Full Scope Polygraph is required.
• Experience with O365, Windows AD, and cloud server administration.
• Strong troubleshooting and customer service skills.

Responsibilities

• Execute deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions per SLAs and procedures.
• Document investigative and restorative actions for audits.
• Apply troubleshooting to mitigate outages and document findings.
• Update SOPs and technical training guides as needed.
• Assist in secure work area operations and hardware support.

Skills

Office 365

Active Directory

Cloud administration

Scripting

Remedy/ServiceNow

Education

Bachelor's Degree in IT/CS/Related

Tools

Remedy

ServiceNow

Jira

Job description

Zachary Piper Solutions is seeking a TechOps/Cloud Support Administrator to support a critical Security Operations Center in Redmond, WA or Reston, VA. The team is seeking a skilled system administrator to provide end-to-end operation support for Azure core and Office365 platform.

Clearance: TS/SCI Full Scope Polygraph

Location: Redmond, WA or Reston, VA

Schedule: Day shift, swing shift, evening shift available (Redmond, WA) – 24x7 operational environment

Responsibilities of the TechOps Administrator:

• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, and providing equipment assistance/troubleshooting.

Qualifications of the TechOps Administrator:

• Must hold an active TS/SCI with Full Scope Polygraph
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• IT troubleshooting and end user support; experience with Microsoft O365, Windows Active Directory, and software functions
• Experience administering servers and applications in cloud environment
• Programming/Scripting experience: Java, Python, Bash, Powershell
• Experience utilizing Remedy or ServiceNow ticketing systems
• Openness to shift work, as 24/7 support is essential

Compensation of the TechOps Administrator:

• Compensation: $100,000 - $135,000+ **based on total years of experience**
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by law
• Opportunity to get your foot in the door with cyber security
• Long-term stable program

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