TS/SCI Cleared Tier 2 IT Support Technician (Classified)

Peraton; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Job summary

Peraton seeks a highly motivated Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer in a secure environment in Washington, DC.

The role emphasizes troubleshooting across enterprise IT, imaging/deployment, AD/GPO administration, and strong customer service in regulated settings. A TS/SCI or equivalent clearance is required and effective communication is essential.

Qualifications

• Degree in IT/CS or related field or equivalent experience.
• 5 years with BS/BA; 3 years with MS/MA; 0 with PhD; 9 years with HS Diploma.
• Experience supporting Windows desktop OS and Microsoft Office products.
• Experience with desktop imaging and deployment.
• Familiarity with Active Directory account administration and Group Policy concepts.
• Troubleshooting printers, desktops, and peripheral devices.
• Strong IT asset inventory management and lifecycle knowledge.
• Experience in classified or regulated environments preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Active TS/SCI or Q/SCI clearance.

Responsibilities

• Provide Tier 2 deskside and remote desktop support for end users in classified and unclassified environments.
• Troubleshoot, diagnose, and resolve hardware, software, OS, and peripheral issues.
• Perform installation, configuration, imaging, deployment, and maintenance of desktops and laptops.
• Support account maintenance: password resets, unlocks, permissions, group changes.
• Configure, troubleshoot, and maintain printers and endpoint peripherals.
• Coordinate workstation relocations and office moves.
• Maintain accurate inventory records for IT assets.
• Manage lifecycle tracking of IT equipment including procurement recommendations and EOL disposition.
• Test and evaluate desktop hardware and peripherals to support standardization and modernization.
• Ensure compliance with federal security policies and procedures.
• Document issues, resolutions in ticketing systems; escalate to Tier 3 as needed.
• Provide excellent customer support in a high-security environment.

Skills

Windows support

Active Directory

Group Policy

Imaging & deployment

Printer & peripheral troubleshooting

IT asset management

Communication

Organization

Teamwork

Security clearance TS/SCI or Q/SCI

Independence & collaboration

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Remedy

Job description

Peraton seeks a highly motivated Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer in a secure environment in Washington, DC.

The role emphasizes troubleshooting across enterprise IT, imaging/deployment, AD/GPO administration, and strong customer service in regulated settings. A TS/SCI or equivalent clearance is required and effective communication is essential.