Tier 2 IT Support Technician

Peraton; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Job summary

Peraton seeks a highly motivated Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer in a secure environment in Washington, DC.

The role emphasizes troubleshooting across enterprise IT, imaging/deployment, AD/GPO administration, and strong customer service in regulated settings. A TS/SCI or equivalent clearance is required and effective communication is essential.

Qualifications

• Degree in IT/CS or related field or equivalent experience.
• 5 years with BS/BA; 3 years with MS/MA; 0 with PhD; 9 years with HS Diploma.
• Experience supporting Windows desktop OS and Microsoft Office products.
• Experience with desktop imaging and deployment.
• Familiarity with Active Directory account administration and Group Policy concepts.
• Troubleshooting printers, desktops, and peripheral devices.
• Strong IT asset inventory management and lifecycle knowledge.
• Experience in classified or regulated environments preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Active TS/SCI or Q/SCI clearance.

Responsibilities

• Provide Tier 2 deskside and remote desktop support for end users in classified and unclassified environments.
• Troubleshoot, diagnose, and resolve hardware, software, OS, and peripheral issues.
• Perform installation, configuration, imaging, deployment, and maintenance of desktops and laptops.
• Support account maintenance: password resets, unlocks, permissions, group changes.
• Configure, troubleshoot, and maintain printers and endpoint peripherals.
• Coordinate workstation relocations and office moves.
• Maintain accurate inventory records for IT assets.
• Manage lifecycle tracking of IT equipment including procurement recommendations and EOL disposition.
• Test and evaluate desktop hardware and peripherals to support standardization and modernization.
• Ensure compliance with federal security policies and procedures.
• Document issues, resolutions in ticketing systems; escalate to Tier 3 as needed.
• Provide excellent customer support in a high-security environment.

Skills

Windows support

Active Directory

Group Policy

Imaging & deployment

Printer & peripheral troubleshooting

IT asset management

Communication

Organization

Teamwork

Security clearance TS/SCI or Q/SCI

Independence & collaboration

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Remedy

Job description

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field; equivalent experience may be substituted
• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years with a HS Diploma
• Experience supporting Windows desktop operating systems and Microsoft Office products
• Experience with desktop imaging and deployment technologies
• Familiarity with Active Directory account administration and group policy concepts
• Experience troubleshooting printers, desktop hardware, and peripheral devices
• Strong understanding of IT asset inventory management and lifecycle processes
• Experience supporting users in classified or regulated environments preferred
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively within a team environment
• Active TS/SCI or Q/SCI clearance

Preferred Qualifications

• Prior experience supporting Department of Energy
• Familiarity with DOE, DoD, or IC cybersecurity and operational requirements
• Experience with ticketing systems such as ServiceNow or Remedy
• Knowledge of endpoint management and enterprise deployment tools
• Experience with secure handling procedures for classified systems and equipment

Position Summary

Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer. The successful candidate will support mission-critical systems and end users in a secure classified environment, ensuring continuity of operations and exceptional customer service.

This role requires strong troubleshooting skills, experience supporting enterprise IT environments, and the ability to work effectively within classified and regulated operational environments.

Key Responsibilities

• Provide Tier 2 deskside and remote desktop support for end users in classified and unclassified environments
• Troubleshoot, diagnose, and resolve hardware, software, operating system, and peripheral issues
• Perform installation, configuration, imaging, deployment, and maintenance of desktop and laptop systems
• Support account maintenance activities including password resets, account unlocks, permissions, and group membership changes
• Configure, troubleshoot, and maintain printers and other endpoint peripherals
• Coordinate and execute user workstation relocations and office moves
• Maintain accurate inventory records for classified and non-classified IT assets
• Manage lifecycle tracking of IT equipment including procurement recommendations, replacement planning, excess processing, and end-of-life (EOL) disposition
• Test and evaluate desktop hardware and peripherals to support standardization and modernization initiatives
• Ensure compliance with federal security policies, configuration standards, and operational procedures
• Document technical issues, resolutions, and support activities within ticketing systems
• Escalate complex issues to Tier 3 engineering teams when required
• Provide excellent customer support while operating in a high-security, mission-focused environment