Tier II Tech Support Analyst — Secure Federal IT

Revolutional, LLC; Washington; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

STD/LTD and life insurance

Job summary

Revolutional, LLC is seeking a Technical Support Analyst (Tier II) for an onsite role in Washington, DC. The position supports a high-security federal environment, focusing on installing, configuring, maintaining, and securing enterprise IT systems while delivering hands-on end-user support.

The role requires TS with SCI eligibility, Security+ certification, and 3+ years of IT experience. Flexible shifts (6am–2pm ET or 2pm–10pm ET) and a salary range of 75–95K DOE are provided.

Qualifications

• Active Top Secret clearance with SCI eligibility
• Security+ certification
• 3+ years of experience in IT support, system administration, or a related role
• Willingness and ability to work flexible shifts (6am–2pm ET or 2pm–10pm ET)

Responsibilities

• Install, configure, and maintain operating systems, applications, and software patches
• Monitor system performance and troubleshoot issues to ensure optimal operation
• Implement security measures to protect systems from unauthorized access and cyber threats
• Conduct security audits and apply updates and patches as needed
• Provide technical support to end‑users, including troubleshooting hardware, software, and connectivity issues
• Set up and manage user accounts and access controls
• Implement and maintain backup and disaster recovery solutions
• Test backup systems regularly to ensure reliability and data integrity
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps
• Generate reports on system performance, capacity, and security posture
• Identify opportunities to automate repetitive tasks and improve system administration efficiency
• Collaborate with IT teams and stakeholders to support mission objectives

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

VMware

Hyper-V

Windows Server

Linux

Job description

Revolutional, LLC is seeking a Technical Support Analyst (Tier II) for an onsite role in Washington, DC. The position supports a high-security federal environment, focusing on installing, configuring, maintaining, and securing enterprise IT systems while delivering hands-on end-user support.

The role requires TS with SCI eligibility, Security+ certification, and 3+ years of IT experience. Flexible shifts (6am–2pm ET or 2pm–10pm ET) and a salary range of 75–95K DOE are provided.