Trust & Safety SME: AI Governance & Content Moderation

Accenture PLC; Austin (TX); Sur place; USD 37 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Long-term disability coverage

401(k) plan and paid time off

Résumé du poste

Accenture plc is seeking an onsite Trust & Safety content reviewer in downtown Austin. You will analyze user profiles, audio, videos, and text-based content, adhering to client guidelines while navigating sensitive material.

Flexibility to work nights, weekends, and holidays is required, with relocation to Austin, TX. Qualifications include 2+ years in service desk or customer service, strong English skills, and proficiency with MS Office.

Qualifications

• Minimum 2 years of work experience in a service desk or call center.
• Strong customer service skills and problem-solving abilities.
• Fluent/advanced English communication skills.

Responsabilités

• Review and classify content according to client guidelines using specified tools.
• Stay up-to-date with client policies and industry trends.
• Collaborate with team members and SMEs to improve content moderation processes.

Connaissances

Service desk

Customer service

English proficiency

Problem solving

Outils

MS Office (Excel)

Description du poste

Accenture plc is seeking an onsite Trust & Safety content reviewer in downtown Austin. You will analyze user profiles, audio, videos, and text-based content, adhering to client guidelines while navigating sensitive material.

Flexibility to work nights, weekends, and holidays is required, with relocation to Austin, TX. Qualifications include 2+ years in service desk or customer service, strong English skills, and proficiency with MS Office.