Trust & Safety SME: AI Governance & Content Moderation

Accenture PLC; Austin (TX); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Long-term disability coverage

401(k) plan and paid time off

Job summary

Accenture plc is seeking an onsite Trust & Safety content reviewer in downtown Austin. You will analyze user profiles, audio, videos, and text-based content, adhering to client guidelines while navigating sensitive material.

Flexibility to work nights, weekends, and holidays is required, with relocation to Austin, TX. Qualifications include 2+ years in service desk or customer service, strong English skills, and proficiency with MS Office.

Qualifications

• Minimum 2 years of work experience in a service desk or call center.
• Strong customer service skills and problem-solving abilities.
• Fluent/advanced English communication skills.

Responsibilities

• Review and classify content according to client guidelines using specified tools.
• Stay up-to-date with client policies and industry trends.
• Collaborate with team members and SMEs to improve content moderation processes.

Skills

Service desk

Customer service

English proficiency

Problem solving

Tools

MS Office (Excel)

Job description

Accenture plc is seeking an onsite Trust & Safety content reviewer in downtown Austin. You will analyze user profiles, audio, videos, and text-based content, adhering to client guidelines while navigating sensitive material.

Flexibility to work nights, weekends, and holidays is required, with relocation to Austin, TX. Qualifications include 2+ years in service desk or customer service, strong English skills, and proficiency with MS Office.