Bilingual Trust & Safety Associate (EN/ES)

Accenture PLC; Austin (TX); In loco; USD 42.000 - 70.000; Tempo pieno

Descrizione del lavoro

Accenture PLC in Austin, TX is seeking a Trust & Safety content reviewer to analyze and review user content across formats, ensuring compliance with client guidelines and escalation processes. This role requires on-site work in downtown Austin and flexibility to work various shifts.

Fluency in Spanish and customer service experience are essential. You will collaborate with a diverse team, stay current on AI content moderation guidelines, and contribute to responsible AI governance while

Competenze

• Minimum 1 year of customer service experience.
• Fluent in Spanish.
• Willing to relocate to Austin, TX and work onsite.
• Proven ability to stay composed under pressure and manage tasks with attention to detail.

Mansioni

• Review, classify and/or remove content according to client guidelines using specified tools.
• Stay updated on client policies and industry trends in content moderation and responsible AI.
• Investigate, resolve and relay complex content issues to the Trust & Safety team.
• Develop prompt strategies to interrogate large language models for responsible AI topics.
• Analyze model responses for appropriateness or need for disclaimers.
• Collaborate with team members to build best practices for content moderation and governance.

Conoscenze

Customer service

Spanish fluency

Resilience

Communication

Descrizione del lavoro

Accenture PLC in Austin, TX is seeking a Trust & Safety content reviewer to analyze and review user content across formats, ensuring compliance with client guidelines and escalation processes. This role requires on-site work in downtown Austin and flexibility to work various shifts.

Fluency in Spanish and customer service experience are essential. You will collaborate with a diverse team, stay current on AI content moderation guidelines, and contribute to responsible AI governance while