Trust & Safety Analyst

LandEarly; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

LandEarly is seeking a Trust & Safety Analyst to protect the integrity of our platform and ensure a safe experience for job seekers using auto-apply and job-matching tools.

You will monitor for abuse, fraud, and policy violations, investigate flagged accounts, and help refine processes to keep the platform secure as usage scales. This role emphasizes data-driven analysis and clear policy decisions.

Qualifications

• 1-3+ years in trust & safety or related risk/compliance.
• Strong analytical skills and spreadsheet proficiency.
• Excellent written communication and sound judgment in sensitive cases.

Responsibilities

• Review and investigate flagged accounts, applications, and user activity for fraud, abuse, or policy violations.
• Triage and respond to trust & safety escalations within defined service levels.
• Identify patterns of misuse and recommend detection improvements.
• Partner with engineering and product teams to improve automated detection rules and reduce false positives.
• Document investigation findings, decisions, and policy exceptions clearly.
• Contribute to and refine trust and safety policies, guidelines, and escalation workflows.

Skills

Trust & Safety

Fraud investigation

Analytical skills

Spreadsheet proficiency

Written communication

Independent work

Tools

Ticketing systems

SQL basics

Job description

LandEarly is looking for a Trust & Safety Analyst to help protect the integrity of the platform and ensure a safe, trustworthy experience for job seekers using its auto-apply and job-matching tools. In this role, you'll monitor for abuse, fraud, and policy violations, investigate flagged accounts and activity, and help build and refine the processes that keep the platform secure as usage scales.

What you'll do

• Review and investigate flagged accounts, applications, and user activity for fraud, abuse, or policy violations
• Triage and respond to trust and safety escalations within defined service levels
• Identify patterns of misuse (e.g., fake profiles, automated abuse, scraping, or spam) and recommend detection improvements
• Partner with engineering and product teams to improve automated detection rules and reduce false positives
• Document investigation findings, decisions, and policy exceptions clearly and consistently
• Contribute to and help refine trust and safety policies, guidelines, and escalation workflows

What we're looking for

• 1-3+ years of experience in trust & safety, content moderation, fraud investigation, or a related risk/compliance function
• Strong analytical skills with comfort working in spreadsheets, internal tools, and ticketing/case-management systems
• Excellent written communication for documenting investigations and policy decisions clearly
• Sound judgment when handling ambiguous or sensitive cases, with attention to consistency and fairness
• Ability to work independently while following established escalation paths and guidelines
• Comfort working with data to spot trends and anomalies in user behavior

Nice to have

• Experience with SQL or basic data querying for investigations
• Familiarity with online marketplaces, job platforms, or consumer tech products
• Prior experience writing or refining trust and safety policies