Trust & Safety Platform Ops Manager

TikTok USDS Joint Venture LLC; Los Angeles (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

TikTok USDS Joint Venture LLC in Los Angeles is seeking a Product Operations Manager to scale Trust & Safety initiatives by operationalizing product features. You will collaborate with Product, Data Science, Policy, and Engineering to plan rollouts and ensure secure, compliant launches.

The role focuses on developing rollout strategies, standardizing operations with SOPs, and monitoring performance to drive continuous improvement.

Qualifications

• Bachelor's degree or higher with 3+ years of relevant experience.
• Strong analytical skills to break down complex issues and improve operations.
• Proven track record driving metric improvements through process management.

Responsibilities

• Drive end-to-end product launches and operationalize Trust & Safety strategies.
• Coordinate pre-launch testing, risk evaluation, and dry runs with cross-functional teams.
• Translate product capabilities into scalable SOPs and training protocols.
• Monitor post-launch performance, perform root-cause analysis, and iterate.
• Act as a feedback loop between operations and product to improve efficiency and compliance.

Skills

PMO experience

Data analysis

Process improvement

Education

Bachelor's degree or above

Job description

TikTok USDS Joint Venture LLC in Los Angeles is seeking a Product Operations Manager to scale Trust & Safety initiatives by operationalizing product features. You will collaborate with Product, Data Science, Policy, and Engineering to plan rollouts and ensure secure, compliant launches.

The role focuses on developing rollout strategies, standardizing operations with SOPs, and monitoring performance to drive continuous improvement.