Trust & Privacy TPM: Incident Response & Risk

Amazon; Bellevue (WA); On-site; USD 127,000 - 172,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Technical Program Manager for the Devices & Services Trust, Privacy and Accessibility (DSTPA) team to elevate trust, privacy, and accessibility across 30+ devices and services. You will manage escalated technical events, coordinate cross-functional responses with engineering, legal, and product teams, and drive risk remediation and incident containment.

The role emphasizes data-driven governance, operational scorecards, and the creation of SOPs, runbooks, and

Qualifications

• Bachelor's degree in engineering or computer science or equivalent.
• 3+ years of technical product or program management experience.
• 2+ years of software development experience.
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.
• Experience building and evaluating system-level technical design.

Responsibilities

• Manage escalated technical events and cases from start to finish; write detailed case notes, technical reports, summaries, and recommendations for various audiences, including leadership
• Execute trust and privacy compliance campaigns and initiatives with technical requirements, ensuring timely remediation within established SLAs
• Monitor and maintain operational scorecards and metrics dashboards using SQL, Python, and data visualization tools, performing trend analysis and identifying systemic issues
• Respond to and manage high-severity technical incidents, conducting root cause analysis and coordinating cross-functional response efforts
• Conduct technical controls testing and validation activities to ensure compliance with policies, standards, and legal and regulatory requirements
• Perform closed loop validation on remediated risks and issues, verifying corrective actions have been properly implemented through technical testing
• Create and maintain Standard Operating Procedures (SOPs), technical runbooks, and training materials for operational processes
• Identify opportunities to automate and simplify operational processes through scripting, tooling, and workflow automation to improve efficiency
• Partner with engineering teams to define technical requirements for privacy automation tools, policy enforcement, and incident response systems
• Track assessment, validation, and remediation actions, ensuring teams prioritize and execute tasks in a timely fashion
• Understand system architectures, data flows, and technical dependencies to effectively assess privacy and trust risks
• Communicate technical remediation plans, status, and critical issues clearly and effectively to both technical and non-technical stakeholders
• Support technical deep dive assessments and ad-hoc data analysis requests related to privacy and trust incidents and risks

Skills

Technical Program Management

Privacy

Risk management

Cross-functional collaboration

Incident response

SQL

Python

Data visualization

System design

Education

Bachelor's degree in engineering or computer science

Bachelor's degree in psychology or equivalent

Job description

Amazon.com Services LLC is seeking a Technical Program Manager for the Devices & Services Trust, Privacy and Accessibility (DSTPA) team to elevate trust, privacy, and accessibility across 30+ devices and services. You will manage escalated technical events, coordinate cross-functional responses with engineering, legal, and product teams, and drive risk remediation and incident containment.

The role emphasizes data-driven governance, operational scorecards, and the creation of SOPs, runbooks, and