Trust and Privacy Technical Program Manager, Devices & Services Trust, Privacy, and Accessibili[...]

Amazon; Arlington (VA); On-site; USD 127,100 - 172,000; Full time

Benefits offered by this job

Health insurance

RSUs and benefits

Paid time off

Job summary

Amazon in Arlington, VA seeks a Trust and Privacy Technical Program Manager to drive trust, privacy and accessibility across 30+ devices and services. You will manage escalated technical events, coordinate cross‑functional responses, and develop SOPs and training materials.

The role emphasizes data‑driven oversight with SQL and Python and requires experience in program management, software development, and cross‑functional collaboration. The compensation includes RSUs and comprehensive benefits.

Qualifications

• 3+ years of technical product or program management experience.
• 2+ years of software development experience.
• 3+ years of project management incl. scope, schedule, budget, quality, risk.
• Experience managing programs across cross‑functional teams.
• Experience building and evaluating system-level technical design.

Responsibilities

• Manage escalated technical events and write detailed reports for leadership.
• Execute trust and privacy compliance campaigns with technical requirements and SLAs.
• Monitor dashboards and perform trend analysis using SQL, Python and visualization tools.
• Respond to high-severity incidents and coordinate cross-functional response efforts.
• Conduct controls testing to ensuring policy, standards, and regulatory compliance.
• Validate remediations and verify corrective actions via testing.
• Create SOPs, runbooks and training materials for operational processes.
• Identify opportunities to automate processes via scripting and tooling.
• Partner with engineering to define privacy automation tool requirements.
• Track assessment, validation and remediation actions with timely execution.
• Understand architectures and data flows to assess privacy and trust risks.
• Communicate remediation plans and status to technical and non-technical stakeholders.
• Support deep-dive analyses and data requests related to privacy and trust incidents.

Skills

Program management

Software development

Cross-functional coordination

System-level design

Incident response

Education

Bachelor’s degree in engineering or computer science

Bachelor’s degree in psychology (preferred)

Job description

Trust and Privacy Technical Program Manager, Devices & Services Trust, Privacy, and Accessibility (TPA)

Job ID: 10439042 | Amazon.com Services LLC

Devices & Services Trust, Privacy and Accessibility (DSTPA) is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trustbusting risks, and enable partner teams to innovate with appropriate guardrails for content moderation, privacy, customer promises, accessibility, fairness, and trust.

Key Responsibilities

• Manage escalated technical events and cases from start to finish; write detailed case notes, technical reports, summaries, and recommendations for various audiences, including leadership
• Execute trust and privacy compliance campaigns and initiatives with technical requirements, ensuring timely remediation within established SLAs
• Monitor and maintain operational scorecards and metrics dashboards using SQL, Python, and data visualization tools, performing trend analysis and identifying systemic issues
• Respond to and manage high-severity technical incidents, conducting root cause analysis and coordinating cross‑functional response efforts
• Conduct technical controls testing and validation activities to ensure compliance with policies, standards, and legal and regulatory requirements
• Perform closed‑loop validation on remediated risks and issues, verifying corrective actions have been properly implemented through technical testing
• Create and maintain Standard Operating Procedures (SOPs), technical runbooks, and training materials for operational processes
• Identify opportunities to automate and simplify operational processes through scripting, tooling, and workflow automation to improve efficiency
• Partner with engineering teams to define technical requirements for privacy automation tools, policy enforcement, and incident response systems
• Track assessment, validation, and remediation actions, ensuring teams prioritize and execute tasks in a timely fashion
• Understand system architectures, data flows, and technical dependencies to effectively assess privacy and trust risks
• Communicate technical remediation plans, status, and critical issues clearly and effectively to both technical and non‑technical stakeholders
• Support technical deep‑dive assessments and ad‑hoc data analysis requests related to privacy and trust incidents and risks

A Day in the Life

You’ll start your day reviewing open campaigns and triaging newly reported issues using SQL queries and automated dashboards. Throughout the day, you’ll collaborate with engineering teams to validate technical requirements, review system architectures, update scorecards, and respond to escalations. You will test technical controls, conduct validation on remediated issues through code reviews or system testing, or coordinate incident response efforts. You’ll write scripts to automate repetitive tasks and analyze data to identify patterns. The role requires flexibility as priorities shift quickly, balancing multiple technical workstreams while maintaining attention to detail and meeting SLA commitments.

About the Team

Trust Fundamentals Operations (TrustFunOps) is a "horizontal" organization responsible for building technologies, programs, and services at Amazon scale that instill and grow customer trust, create mechanisms to confidently attain existing and ever‑evolving regulatory objectives, and ensure the efficiency and effectiveness of our business partners and stakeholders to meet their obligations without disruption.

Basic Qualifications

• Bachelor’s degree in engineering, computer science or equivalent
• 3+ years of technical product or program management experience
• 2+ years of software development experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules
• Experience building and evaluating system‑level technical design

Preferred Qualifications

• Bachelor’s degree in psychology or equivalent, or high school diploma and 3+ months of human resources experience
• Experience working effectively across cross‑functional teams and partnering well with people at all levels within an organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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