Strategic Privacy & Trust Technical Program Manager

Amazon; San Francisco (CA); On-site; USD 146,000 - 198,000; Full time

Job summary

Amazon's Devices & Services Trust, Privacy and Accessibility (DSTPA) team seeks a Technical Program Manager with privacy, data protection, risk management expertise. You will work with builder, engineering, product, legal, PR and other teams to handle large-scale, urgent events and establish processes for containment and remediation.

The role requires detail-oriented investigation, strong technical understanding, and high-judgment decision-making from intake to remediation, plus continuous

Qualifications

• Bachelor's degree in engineering, computer science or equivalent.
• 3+ years of technical product or program management experience.
• 2+ years of software development experience.
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.
• Experience building and evaluating system-level technical design.

Responsibilities

• Manage escalated technical events from start to finish; write detailed case notes, technical reports, summaries, and recommendations for leadership.
• Execute trust and privacy compliance campaigns and initiatives with technical requirements, ensuring timely remediation within SLAs.
• Monitor and maintain operational scorecards and metrics dashboards using SQL, Python, and data visualization tools, performing trend analysis and identifying systemic issues.
• Respond to and manage high-severity technical incidents, conducting root cause analysis and coordinating cross-functional response efforts.
• Conduct technical controls testing and validation activities to ensure compliance with policies, standards, and regulatory requirements.
• Perform closed loop validation on remediated risks and issues, verifying corrective actions have been properly implemented through technical testing.
• Create and maintain SOPs, technical runbooks, and training materials for operational processes.
• Identify opportunities to automate and simplify operational processes through scripting, tooling, and workflow automation.
• Partner with engineering teams to define technical requirements for privacy automation tools, policy enforcement, and incident response systems.
• Track assessment, validation, and remediation actions, ensuring teams prioritize and execute tasks in a timely fashion.
• Understand system architectures, data flows, and technical dependencies to effectively assess privacy and trust risks.
• Communicate technical remediation plans, status, and critical issues clearly to stakeholders.
• Support technical deep dive assessments and ad-hoc data analysis requests related to privacy and trust incidents and risks.

Skills

Technical PM

Cross-functional leadership

System design experience

Education

Bachelor's degree in engineering or computer science

Tools

SQL

Python

Job description

Amazon's Devices & Services Trust, Privacy and Accessibility (DSTPA) team seeks a Technical Program Manager with privacy, data protection, risk management expertise. You will work with builder, engineering, product, legal, PR and other teams to handle large-scale, urgent events and establish processes for containment and remediation.

The role requires detail-oriented investigation, strong technical understanding, and high-judgment decision-making from intake to remediation, plus continuous