Privacy & Trust TPM: Incident & Risk Leader

Amazon; Hawthorne (CA); On-site; USD 127,000 - 172,000; Full time

Job summary

Amazon.com Services LLC in Hawthorne, CA is seeking a Technical Program Manager for Devices & Services Trust, Privacy and Accessibility (DSTPA). You will lead privacy risk programs, coordinate cross-functional responses, and drive incident containment and remediation at scale.

The role emphasizes technical depth, risk assessment, and collaboration with engineering, product, legal, and security teams to ensure compliance with policies and regulatory requirements while improving trust across

Qualifications

• Bachelor's degree in engineering, computer science or equivalent.
• 3+ years of technical product or program management experience.
• 2+ years of software development experience.
• 3+ years of project management disciplines including scope, schedule, budget, quality, risk and critical path management.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.
• Experience building and evaluating system-level technical design.

Responsibilities

• Manage escalated technical events and cases from start to finish; write detailed case notes, technical reports, summaries, and recommendations for leadership.
• Execute trust and privacy compliance campaigns and initiatives with technical requirements, ensuring timely remediation within SLAs.
• Monitor and maintain operational scorecards and dashboards using SQL, Python, and data visualization tools, performing trend analysis and identifying systemic issues.
• Respond to and manage high-severity technical incidents, conducting root cause analysis and coordinating cross-functional response efforts.
• Conduct technical controls testing and validation activities to ensure compliance with policies, standards, and legal requirements.
• Perform closed loop validation on remediated risks and issues, verifying corrective actions have been properly implemented through technical testing.
• Create and maintain SOPs, technical runbooks, and training materials for operational processes.
• Identify opportunities to automate and simplify operational processes through scripting, tooling, and workflow automation.
• Partner with engineering teams to define technical requirements for privacy automation tools, policy enforcement, and incident response systems.
• Track assessment, validation, and remediation actions, ensuring teams prioritize and execute tasks in a timely fashion.
• Understand system architectures, data flows, and technical dependencies to assess privacy and trust risks.
• Communicate technical remediation plans, status, and critical issues clearly to technical and non-technical stakeholders.
• Support technical deep dive assessments and ad-hoc data analysis requests related to privacy and trust incidents and risks.

Skills

Technical PM experience

Program management

Software development

Cross-functional coordination

System design

Education

Bachelor's degree in engineering/CS

Tools

SQL

Python

Job description

Amazon.com Services LLC in Hawthorne, CA is seeking a Technical Program Manager for Devices & Services Trust, Privacy and Accessibility (DSTPA). You will lead privacy risk programs, coordinate cross-functional responses, and drive incident containment and remediation at scale.

The role emphasizes technical depth, risk assessment, and collaboration with engineering, product, legal, and security teams to ensure compliance with policies and regulatory requirements while improving trust across