Security Capabilities TPM for Customer Service

Amazon; Seattle (WA); On-site; USD 127,100 - 172,000; Full time

Job summary

Amazon in Seattle, WA is seeking a Technical Program Manager to coordinate information security initiatives for the world's largest customer service operations, focusing on incident response, tooling, and policy alignment.

You will own cross-functional roadmaps, guide security capabilities, mentor junior engineers, and drive measurable improvements across security programs while communicating risk to technical and non-technical audiences.

Qualifications

• 3+ years of technical product or program management experience.
• 2+ years of software development experience.
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Own the program roadmap for security capabilities and tooling supported by the organization; drive prioritization, sequencing, and delivery.
• Serve as the coordination hub between engineering, security operations, and business stakeholders — removing blockers, managing dependencies, and ensuring alignment.
• Conduct deep-dive analysis of information security events to inform program priorities and process improvements.
• Work cross-functionally to continuously enumerate, prioritize, and track remediation of known security risks.
• Define and drive automated incident response programs related to worldwide security operations events — from requirements through delivery.
• Clearly communicate security risk information, program status, and recommendations to both technical and non-technical audiences.
• Collaborate with stakeholders to eliminate security defects through structured programs with measurable outcomes.
• Ensure stakeholders follow security best practices and comply with organizational policies; elevate gaps with data.
• Influence and maintain operational excellence and continuous improvement programs across the organization.
• Manage mechanisms that keep teams accountable and programs on track.
• Actively mentor junior team members, improving their skills, knowledge of our systems, and ability to protect the customer.

Skills

Technical program management

Software development experience

Cross-functional collaboration

Risk & critical path management

Job description

Amazon in Seattle, WA is seeking a Technical Program Manager to coordinate information security initiatives for the world's largest customer service operations, focusing on incident response, tooling, and policy alignment.

You will own cross-functional roadmaps, guide security capabilities, mentor junior engineers, and drive measurable improvements across security programs while communicating risk to technical and non-technical audiences.