Trust & Business Banking Specialist

Synchrony; Florida; Hybrid; USD 34,000 - 45,000; Full time

Job summary

Synchrony is hiring a Trust & Business Specialist to serve as the primary contact for Trust, Business, and Core banking customers. You will assist with account opening, funding, and ongoing servicing, handling inbound and outbound calls with a focus on accuracy and service quality.

The role offers a flexible hybrid work option with occasional in-person engagement and travel for meetings and culture events. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum 6 months of Consumer Bank experience.
• Strong written and verbal communication skills.
• Excellent customer service and problem-solving skills.
• Attention to detail and accuracy when reviewing documentation.
• Ability to work independently while contributing to team goals.
• Commitment to delivering a consistent and professional customer experience.

Responsibilities

• Serve as the single point of contact for Trust, Business, and Core customer inquiries.
• Review, interpret, and validate account documentation for completeness and accuracy.
• Manage and process Trust and Business follow-up workflows within established timelines.
• Conduct outbound calls to customers regarding account setup, funding, or missing documentation.
• Research and resolve account issues using multiple electronic systems to ensure a complete and timely resolution.
• Build and maintain strong relationships with customers through clear communication and follow-up.
• Demonstrate ownership by following issues through to resolution.
• Support additional duties or special projects as assigned.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Job description

Synchrony is hiring a Trust & Business Specialist to serve as the primary contact for Trust, Business, and Core banking customers. You will assist with account opening, funding, and ongoing servicing, handling inbound and outbound calls with a focus on accuracy and service quality.

The role offers a flexible hybrid work option with occasional in-person engagement and travel for meetings and culture events. Strong communication and problem-solving skills are essential.