Trust & Business Banking Specialist (Hybrid/Remote)

Synchrony; Orlando (FL); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Synchrony is seeking a Trust & Business Specialist to provide high-quality service to Trust, Business, and Core banking customers. You will be the main point of contact, handling account opening, funding, and servicing, with inbound and outbound calls to ensure accuracy and a positive experience.

Role offers flexible work options; you may work from home near a hub or in an office, with occasional travel for in-person engagements such as meetings, training and culture events.

Qualifications

• Minimum 6 months of Consumer Bank experience.
• Strong written and verbal communication skills.
• Excellent customer service and problem-solving skills.
• Attention to detail and accuracy when reviewing documentation.
• Ability to work independently while contributing to team goals.
• Commitment to delivering a consistent and professional customer experience.

Responsibilities

• Serve as the single point of contact for Trust, Business, and Core customer inquiries.
• Review, interpret, and validate account documentation for completeness and accuracy.
• Manage and process Trust and Business follow-up workflows within established timelines.
• Conduct outbound calls to customers regarding account setup, funding, or missing documentation.
• Research and resolve account issues using multiple electronic systems to ensure a complete and timely resolution.
• Build and maintain strong relationships with customers through clear communication and follow-up.
• Demonstrate ownership by following issues through to resolution.
• Support additional duties or special projects as assigned.

Skills

Customer service

Communication

Problem solving

Attention to detail

Independent work

Education

High School Diploma

Job description

Synchrony is seeking a Trust & Business Specialist to provide high-quality service to Trust, Business, and Core banking customers. You will be the main point of contact, handling account opening, funding, and servicing, with inbound and outbound calls to ensure accuracy and a positive experience.

Role offers flexible work options; you may work from home near a hub or in an office, with occasional travel for in-person engagements such as meetings, training and culture events.