Remote Trust & Business Banking Specialist

Synchrony; Charlotte (NC); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Work from home option

Annual bonus eligibility

Hybrid office/Hub access

Job summary

Synchrony is seeking a Trust & Business Specialist to provide high-quality service for Trust, Business, and Core banking customers. You will handle account opening, funding, and servicing, acting as the primary contact across channels to ensure accuracy and a positive customer experience.

The role offers flexible working arrangements with a home-based option near a hub or in-office attendance as needed for meetings and events, plus potential for an annual bonus based on performance.

Qualifications

• Minimum 6 months of Consumer Bank experience.
• Strong written and verbal communication skills.
• Attention to detail and accuracy when reviewing documentation.
• Ability to work independently while contributing to team goals.
• Commitment to delivering a consistent and professional customer experience.

Responsibilities

• Serve as the single point of contact for Trust, Business, and Core customer inquiries.
• Review, interpret, and validate account documentation for completeness and accuracy.
• Manage and process Trust and Business follow-up workflows within established timelines.
• Conduct outbound calls to customers regarding account setup, funding, or missing documentation.
• Research and resolve account issues using multiple electronic systems to ensure a complete and timely resolution.
• Build and maintain strong relationships with customers through clear communication and follow-up.

Skills

Customer service

Written communication

Verbal communication

Attention to detail

Time management

Independent work

Education

High school diploma

Job description

Synchrony is seeking a Trust & Business Specialist to provide high-quality service for Trust, Business, and Core banking customers. You will handle account opening, funding, and servicing, acting as the primary contact across channels to ensure accuracy and a positive customer experience.

The role offers flexible working arrangements with a home-based option near a hub or in-office attendance as needed for meetings and events, plus potential for an annual bonus based on performance.