Service Writer

FleetPride; Carlisle (Cumberland County); On-site; USD 42,000 - 54,000; Full time

Job summary

FleetPride, the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., is seeking a Service Writer to communicate estimates, scheduling and work details to customers. You will support Service Manager and Technicians, prepare invoices, open repair orders, and ensure smooth daily operations in a fast-paced shop environment.

The ideal candidate has a firm mechanical understanding of trucks and trailers, strong written and verbal communication, and proven customer

Qualifications

• Firm mechanical understanding of trucks and trailers.
• Average PC skills required; familiarity with G-Suite, Excel, and Word preferred.
• Strong written and verbal communication abilities.
• Proven customer service experience; ability to sell FleetPride products and services.

Responsibilities

• Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using Google Sheets, Excel and Word.
• Determine the status of the customer account and any payment needs prior to scheduling the work.
• Follow up to ensure work is performed in a timely manner.
• Coordinate road call requirements and arrange parts and services as needed.

Skills

Mechanical understanding

Written communication

Verbal communication

Customer service

Sales ability

PC skills

Education

High school diploma

Tools

Google Sheets

Excel

Word

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work performed in a knowledgeable and detailed manner. Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.DUTIES & RESPONSIBILITIESCommunicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.Support Service Manager and Technicians with daily needs.Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.Determine the status of the customer account and any payment needs prior to scheduling the work.Answer telephones, direct calls and take messages.Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.Estimate, schedule and invoice repairs in a knowledgeable mannerCoordinate road call requirements. Follow up to be sure work is performed in a timely manner. Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.Open, sort, and distribute incoming correspondence, including faxes and email.Responsible for cash drawer/petty cash.Maintain a clean and organized office area.EDUCATION & TRAININGHigh school diplomaKNOWLEDGE & EXPERIENCEThis requires a firm mechanical understanding of trucks and trailers.Average PC skills are required.G-Suite, Excel, word preferred.SKILLS & ABILITIESThe ability to communicate the work performed in a knowledgeable and detailed manner.Strong written and verbal communication.Proven customer serviceAbility to sell FleetPride products and ServicesWORKING CONDITIONSWORK ENVIRONMENTThe primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noiseFleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.