Truck Shop Supervisor: Lead Scheduler & Customer Advocate

HOLT Truck Centers; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Holt Truck Centers in Houston, TX is seeking a dynamic Truck Shop Supervisor to schedule and prioritize work in the shop, provide quotes, review work orders for billing, and communicate with customers while ensuring safety and policy compliance.

The role requires a proven supervisory background, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment. A valid driver's license and CDL-B are preferred; forklift certification within 30 days is expected.

Qualifications

• Minimum 5 years of shop repair and troubleshooting experience.
• Previous supervisory or leadership experience highly desired.
• Must have GED or High School diploma.
• Proficient with computers (Excel, Word, Outlook).
• Well-organized, thoughtful, and self-motivated with good people skills.
• Work hours: 6:30 AM - 5:00 PM, Monday–Friday; occasional extra hours.
• Steady employment history.
• Excellent customer service and interaction with customers and colleagues.
• Must have a valid driver's license and be able to obtain CDL-B.
• Forklift license within 30 days of employment.
• Ability to stand, bend, reach; work in a fast-paced environment with attention to detail.

Responsibilities

• Schedule and prioritize all work; provide quotes and review work orders for billing.
• Maintain customer communications and enforce shop safety and policies.
• Model company values and collaborate with internal/external resources.
• Provide daily production and manpower updates to the Manager.
• Set and communicate job expectations to internal/external customers.
• Review flat-rate quotes/projects for fair value and ROI.
• Develop and monitor quality standards for all shop jobs.
• Submit SIMS reports and assist with warranty information.
• Request machinery and tooling with pricing for capital budget.

Skills

Shop repair & troubleshooting

Supervisory experience

Organized & self-motivated

Customer service

Attention to detail

Punctuality & attendance

Communication skills

CDL-B eligibility

Valid driver's license

Education

GED or High School diploma

Tools

Excel

Word

Outlook

Job description

Holt Truck Centers in Houston, TX is seeking a dynamic Truck Shop Supervisor to schedule and prioritize work in the shop, provide quotes, review work orders for billing, and communicate with customers while ensuring safety and policy compliance.

The role requires a proven supervisory background, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment. A valid driver's license and CDL-B are preferred; forklift certification within 30 days is expected.