Truck Service Operations Coordinator

HOLT Truck Centers; Houston (TX); Presencial; USD 38.000 - 48.000; Jornada completa

Descripción de la vacante

HOLT Truck Centers in Houston, TX seeks a Service Department Administrator to provide administrative and operational support to the Service Department. This on-site role coordinates repair orders, scheduling, and billing while serving as a key liaison among customers, service advisors, technicians, parts personnel, and management.

The incumbent will manage documentation, warranty support, daily reporting, and data entry, ensuring accurate records and timely communications in a fast-paced truck

Formación

• High school diploma or GED required.
• 1–3 years of administrative or customer service experience preferred; experience in a heavy‑duty truck, automotive, equipment, or fleet service environment is a plus.
• Experience in a truck dealership or commercial fleet maintenance environment is a plus.

Responsabilidades

• Prepares, opens, updates, monitors, and closes repair orders (ROs) accurately and efficiently.
• Schedules customer appointments and coordinates service workflow to maximize shop productivity.
• Maintains accurate service records, customer files, and repair documentation.
• Processes invoices, purchase orders, work orders, and billing transactions.
• Assists with warranty claims, documentation, and manufacturer compliance requirements.
• Communicates repair status updates, estimates, and completion schedules to customers; answers calls and greets customers.
• Enters service data into dealership management systems; maintains data accuracy.

Conocimientos

Office management

Time management

Interpersonal skills

Written and verbal communication

Attention to detail

Data entry accuracy

Confidentiality and professionalism

Educación

High school diploma or GED

Herramientas

Microsoft Office Suite

Dealership/service management software

Descripción del empleo

HOLT Truck Centers in Houston, TX seeks a Service Department Administrator to provide administrative and operational support to the Service Department. This on-site role coordinates repair orders, scheduling, and billing while serving as a key liaison among customers, service advisors, technicians, parts personnel, and management.

The incumbent will manage documentation, warranty support, daily reporting, and data entry, ensuring accurate records and timely communications in a fast-paced truck