HTT - Service Writer - Foreman

HOLT Group; Houston (TX); On-site; USD 52,000 - 77,000; Full time

Job summary

Holt Truck Centers in Houston, TX, is seeking a dynamic Truck Shop Supervisor to schedule and prioritize all work in the assigned area, provide quotes, and review work orders for customer billing. The role emphasizes shop safety, policy compliance, and delivering exceptional internal and external customer satisfaction.

The incumbent will model company values daily, collaborate with internal/external resources, and pursue ongoing self-development to drive performance and service quality.

Qualifications

• Minimum 5 years of shop repair and troubleshooting experience.
• Previous supervisory or leadership experience.
• GED or High School diploma.
• Must be proficient with computers (Excel, Word, Outlook).
• Well-organized, thoughtful, and self-motivated with good people skills.
• Ability to work 6:30 AM - 5:00 PM, Monday - Friday; occasional extra hours.
• Steady employment history.
• Excellent customer service skills and interaction with customers and colleagues.
• Must have a valid driver’s license; CDL Class B preferred; forklift license within 30 days of employment.

Responsibilities

• Schedule and prioritize all work in the assigned area.
• Provide quotes for jobs and review work orders for billing.
• Maintain proactive customer communications.
• Ensure shop safety practices and compliance with policies.
• Model company values and collaborate with internal/external resources.
• Assist with provisioning SIMS reports and warranty information.
• Advise Manager on machinery and tooling needs including pricing and availability.

Skills

Shop supervision

Shop repair experience

Leadership

Customer service

Organized

Attention to detail

CDL Class B

Forklift license

Valid driver's license

Self-motivation

Education

GED or High School Diploma

Tools

Excel

Word

Outlook

Job description

Description

Holt Truck Centers is seeking a dynamic Truck Shop Supervisor. This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction.

Department:

HOLT Truck (TRUCK)

Location:

HTT - Houston Hempstead

Description

Holt Truck Centers is seeking a dynamic Truck Shop Supervisor. This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction.

Key Responsibilities

This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self-development.

Essential Functions:

• Provide accurate and timely daily updates on production and manpower available to the Manager in order to provide customer satisfaction and scheduling of new work.
• Establish and mutually agree upon and communicate job expectations to internal and external customers to ensure customer satisfaction according to our mission and core business values.
• Review all flat rate quotes and projects to ensure a fair return on our company investment and provide a fair value to our customers.
• Establish; monitor and evaluate quality control standards for all jobs. (Develop a standard of performance for all shop employees.)
• Provide the Manager with service a SIMS reports ensuring work order accuracy and proper information for warranty claims.
• Provide the Manager with machinery and tooling requests for capital budget consideration. This information must include pricing and availability.

Skills, Knowledge & Expertise

A qualified candidate must have the following skills or abilities:

• Minimum 5 years of shop repair and troubleshooting experience.
• Previous supervisory or leadership experience highly desired.
• Must have GED or High School diploma.
• Must be proficient with computers. (Excel, Word, Outlook)
• Must be a well-organized, thoughtful, and self-motivated person with good people skills.
• Must be able to work the hours 6:30 AM - 5:00 PM - Monday - Friday. Occasional additional hours as required.
• Must have a steady employment history.
• Exceptional customer service skills. Must be able to interact well with customers and fellow employees.
• Must have a valid drivers' license.
• Must be able to obtain a CDL - Class B
• Must be able to obtain a forklift license within 30 days of employment.
• Ability to frequently reach, bend, walk, etc.
• Able to stand for extended periods of time.
• Excellent attention to detail and accuracy required.
• Must be capable of working in a fast-paced environment.
• Must be highly organized and excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.

Disclaimer: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required with circumstance changes (such as: growth, work load, changes in personnel, technological developments, etc.)