HTT - Service Writer - Foreman

HOLT Truck Centers; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Holt Truck Centers in Houston, TX is seeking a dynamic Truck Shop Supervisor to schedule and prioritize work in the shop, provide quotes, review work orders for billing, and communicate with customers while ensuring safety and policy compliance.

The role requires a proven supervisory background, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment. A valid driver's license and CDL-B are preferred; forklift certification within 30 days is expected.

Qualifications

• Minimum 5 years of shop repair and troubleshooting experience.
• Previous supervisory or leadership experience highly desired.
• Must have GED or High School diploma.
• Proficient with computers (Excel, Word, Outlook).
• Well-organized, thoughtful, and self-motivated with good people skills.
• Work hours: 6:30 AM - 5:00 PM, Monday–Friday; occasional extra hours.
• Steady employment history.
• Excellent customer service and interaction with customers and colleagues.
• Must have a valid driver's license and be able to obtain CDL-B.
• Forklift license within 30 days of employment.
• Ability to stand, bend, reach; work in a fast-paced environment with attention to detail.

Responsibilities

• Schedule and prioritize all work; provide quotes and review work orders for billing.
• Maintain customer communications and enforce shop safety and policies.
• Model company values and collaborate with internal/external resources.
• Provide daily production and manpower updates to the Manager.
• Set and communicate job expectations to internal/external customers.
• Review flat-rate quotes/projects for fair value and ROI.
• Develop and monitor quality standards for all shop jobs.
• Submit SIMS reports and assist with warranty information.
• Request machinery and tooling with pricing for capital budget.

Skills

Shop repair & troubleshooting

Supervisory experience

Organized & self-motivated

Customer service

Attention to detail

Punctuality & attendance

Communication skills

CDL-B eligibility

Valid driver's license

Education

GED or High School diploma

Tools

Excel

Word

Outlook

Job description

Description

Holt Truck Centers is seeking a dynamic Truck Shop Supervisor. This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction.

Department

HOLT Truck (TRUCK)

Employment Type

Full Time

Location

HTT - Houston Hempstead

Description

Holt Truck Centers is seeking a dynamic Truck Shop Supervisor. This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction.

Key Responsibilities

This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self-development.

Essential Functions

• Provide accurate and timely daily updates on production and manpower available to the Manager in order to provide customer satisfaction and scheduling of new work.
• Establish and mutually agree upon and communicate job expectations to internal and external customers to ensure customer satisfaction according to our mission and core business values.
• Review all flat rate quotes and projects to ensure a fair return on our company investment and provide a fair value to our customers.
• Establish; monitor and evaluate quality control standards for all jobs. (Develop a standard of performance for all shop employees.)
• Provide the Manager with service a SIMS reports ensuring work order accuracy and proper information for warranty claims.
• Provide the Manager with machinery and tooling requests for capital budget consideration. This information must include pricing and availability.

Skills, Knowledge & Expertise

• Minimum 5 years of shop repair and troubleshooting experience.
• Previous supervisory or leadership experience highly desired.
• Must have GED or High School diploma.
• Must be proficient with computers. (Excel, Word, Outlook)
• Must be a well-organized, thoughtful, and self-motivated person with good people skills.
• Must be able to work the hours 6:30 AM - 5:00 PM - Monday - Friday. Occasional additional hours as required.
• Must have a steady employment history.
• Exceptional customer service skills. Must be able to interact well with customers and fellow employees.
• Must have a valid drivers' license.
• Must be able to obtain a CDL - Class B
• Must be able to obtain a forklift license within 30 days of employment.
• Ability to frequently reach, bend, walk, etc.
• Able to stand for extended periods of time.
• Excellent attention to detail and accuracy required.
• Must be capable of working in a fast-paced environment.
• Must be highly organized and excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.

Disclaimer: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required with circumstance changes (such as: growth, work load, changes in personnel, technological developments, etc.)