Truck Service Writer — Customer Champion & Coordinator

GTG Peterbilt; Hays (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

PTO accrual begins on first day of use

401(k) eligibility after three months

401(k) match

Job summary

GTG Peterbilt is seeking an experienced Service Writer in Hays, KS. You will serve as the first point of contact for service customers, advising them on needs and concerns, while coordinating and communicating within the service department.

The role operates 8:00 AM – 5:30 PM in a full-time capacity. Qualifications include strong customer service skills, basic computer knowledge, and the ability to pass a pre-employment drug screen and background check.

Qualifications

• : Strong customer service skills.
• alt_1 :

Responsibilities

• Serve as the first point of contact for service customers.
• Coordinate and communicate within the service department.
• Handle a variety of service-related tasks.
• Schedule appointments.
• Assist with warranty-related paperwork.
• Consult with parts department on orders and repairs.
• Instruct the next shift's service writer on instructions.
• Keep Service Manager informed of customer complaints and technician issues.
• Perform other duties as assigned.

Skills

Strong customer service

General computer knowledge

Pre-employment drug screen

Education

High school diploma or equivalent preferred

Experience/education combination

Job description

GTG Peterbilt is seeking an experienced Service Writer in Hays, KS. You will serve as the first point of contact for service customers, advising them on needs and concerns, while coordinating and communicating within the service department.

The role operates 8:00 AM – 5:30 PM in a full-time capacity. Qualifications include strong customer service skills, basic computer knowledge, and the ability to pass a pre-employment drug screen and background check.