Service Writer

GTG Peterbilt; Hays (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

PTO accrual begins on first day of use

401(k) eligibility after three months

401(k) match

Job summary

GTG Peterbilt is seeking an experienced Service Writer in Hays, KS. You will serve as the first point of contact for service customers, advising them on needs and concerns, while coordinating and communicating within the service department.

The role operates 8:00 AM – 5:30 PM in a full-time capacity. Qualifications include strong customer service skills, basic computer knowledge, and the ability to pass a pre-employment drug screen and background check.

Qualifications

• : Strong customer service skills.
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Responsibilities

• Serve as the first point of contact for service customers.
• Coordinate and communicate within the service department.
• Handle a variety of service-related tasks.
• Schedule appointments.
• Assist with warranty-related paperwork.
• Consult with parts department on orders and repairs.
• Instruct the next shift's service writer on instructions.
• Keep Service Manager informed of customer complaints and technician issues.
• Perform other duties as assigned.

Skills

Strong customer service

General computer knowledge

Pre-employment drug screen

Education

High school diploma or equivalent preferred

Experience/education combination

Job description

Description

GTG Peterbilt – Hays, KS is a premier provider of quality products and services to commercial equipment users. We carry a large selection of new and previously owned commercial trucks and offer a full suite of maintenance and repair services. When you build your career at GTG Peterbilt, you make a commitment to being the very best in the business.

Join our team as an experienced Service Writer in Hays, KS! In this dynamic role, you will serve as the first point of contact for service customers, consulting with them about their needs and concerns. You will play a key part in coordinating and communicating within the service department while handling a variety of service-related tasks. This full-time position offers a schedule of 8:00 AM – 5:30 PM.

Requirements

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Assist with warranty repair paper flow.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift’s service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Qualifications:

• Strong customer service skills.
• General computer knowledge.
• Must pass pre-employment drug screen and background check.

Education:

• High school diploma or equivalent preferred.
• Combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Benefits:

• Competitive salary and benefits package.
• Medical, Dental & Vision insurance.
• Eligibility for paid holidays at time of hire.
• PTO accrual begins on first day of employment.
• 401(k) eligibility after three months of continuous employment.
• 401 (k) match

Compensation based on education and experience.

GTG Peterbilt is an equal opportunity employer.