Service Writer: Quotes, Scheduling & Customer Care

Lift Truck Center; Wichita (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Lift Truck Center, Inc. in Wichita, KS is seeking a Service Writer to coordinate between customers, technicians and sales staff, and to prepare cost estimates and quotations.

You will maintain professional relationships, translate customer needs into clear reports, and ensure timely communication with all parties to drive service sales and customer satisfaction. This full-time, Monday–Friday position runs 8:00–5:00 and requires a high school diploma or GED; prior service-writing or

Qualifications

• Knowledge of invoice/estimate components (e.g. Bill To, Ship To, Sale Price, Sales Tax).
• Strong focus on customer service and communication.
• Strong knowledge of Microsoft Office and Internet.
• Basic knowledge of office machines, including copier, fax, and printer.
• Able to communicate effectively as appropriate for customers or coworkers.
• Able to process work with accuracy and strong attention to detail and follow-up.
• Able to create and work effectively in a team environment and independently.
• Able to complete required documentation and reports in a timely manner.

Responsibilities

• Administrative – Maintain department communication to complete work efficiently and grow parts and labor sales.
• Manage – Review quote requests from technicians to deliver estimates within two days; convert to work orders and schedule repairs.
• Personal - Translate customers' estimates to non-technical descriptions and relate them in a comprehensive report.
• Heighten visibility to customer issues needing attention.
• Assist Dispatcher and Service Administrator and back up when needed.
• Assist with other duties as requested.
• Communicate with customers, coworkers and other departments with standard business courtesy and tact.
• Track estimate volume and conversion rate with program provided.
• Customer satisfaction follow-up calls and emails.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Data entry

Teamwork

Education

High school diploma or GED

Two-year certificate / 5 years related experience

Tools

Softbase

Office equipment

Job description

Lift Truck Center, Inc. in Wichita, KS is seeking a Service Writer to coordinate between customers, technicians and sales staff, and to prepare cost estimates and quotations.

You will maintain professional relationships, translate customer needs into clear reports, and ensure timely communication with all parties to drive service sales and customer satisfaction. This full-time, Monday–Friday position runs 8:00–5:00 and requires a high school diploma or GED; prior service-writing or