Truck Service Manager — Drive Growth & Service Excellence

Truck Co; Dayton (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Mileage Reimbursement

Job summary

Truck Country® / Stoops Freightliner-Western Star in Dayton, OH seeks a Service Manager to run the service department, supervising diesel truck repairs and maintenance and leading shop supervisors to deliver quality workmanship.

You will develop growth plans, monitor KPIs, manage safety compliance, optimize throughput, build strong customer relationships, and coordinate with the Fixed Operations Manager to maintain a profitable, professional, and responsive service operation that upholds the

Qualifications

• Supervisory experience in Truck Service is required.
• Strong verbal and written communication skills.
• Excellent customer service and professional demeanor.
• Ability to establish and maintain effective relationships with customers, vendors, and employees.
• Valid Driver’s License.

Responsibilities

• Performance Metrics — Develop, monitor, and report on KPIs including revenue, profitability, operational efficiency, uptime, and throughput standards for the shop.
• Customer Relationships — Build and grow a strong customer base through proactive communication and consistent follow‑through.
• Customer Support — Respond to customer concerns promptly and professionally, ensuring issues are resolved to strengthen confidence.
• Workforce Planning — Plan and prepare work schedules, assign employees to duties, and adjust staffing to meet operational demands.
• Policy Communication — Communicate policies, procedures, and department goals clearly for alignment and accountability.
• Employee Development — Partner with Training to build skills and readiness for evolving service needs.
• Safety Compliance — Ensure full safety compliance and maintain a safe, productive work environment.
• Professional Representation — Demonstrate professionalism in interactions with employees and customers.
• Service Growth — Develop and implement a service growth plan and budget for long-term success.

Skills

Supervisory experience

Verbal and written communication

Customer service

Driver's License

Job description

Truck Country® / Stoops Freightliner-Western Star in Dayton, OH seeks a Service Manager to run the service department, supervising diesel truck repairs and maintenance and leading shop supervisors to deliver quality workmanship.

You will develop growth plans, monitor KPIs, manage safety compliance, optimize throughput, build strong customer relationships, and coordinate with the Fixed Operations Manager to maintain a profitable, professional, and responsive service operation that upholds the