Truck Service Advisor I - Parts & Customer Service Pro

Csod; Candler (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid vacation

Company training

Discounts

Job summary

TravelCenters of America is seeking a Truck Service Advisor to deliver first-rate service to customers across our network of travel centers. You will write work orders, process OTC transactions, and coordinate quotes and parts, while ensuring accuracy and high integrity in every customer interaction.

This role requires strong communication, cash handling, and a willingness to work nights, weekends and holidays in a fast-paced environment.

Qualifications

• Previous cashier and customer service experience; experience in repair or parts shop preferred.
• Strong written and verbal communication skills.
• Basic computer skills and ability to handle cash transactions.
• Willingness to work nights, weekends and some holidays in interior and exterior conditions.

Responsibilities

• Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer.
• Source parts from outside vendors and coordinate delivery.
• Prepare end of shift drop and shift report; Understand various payment types.
• Maintain the cleanliness of service counters, showroom, and customer restrooms.
• Maintain the safety of both our customers and team members.

Skills

Customer service

Suggestive selling

Cash handling

Written/verbal communication

Parts knowledge

Basic computer skills

Team player

Professional appearance

Driver's license

Education

High School Diploma or GED

Job description

TravelCenters of America is seeking a Truck Service Advisor to deliver first-rate service to customers across our network of travel centers. You will write work orders, process OTC transactions, and coordinate quotes and parts, while ensuring accuracy and high integrity in every customer interaction.

This role requires strong communication, cash handling, and a willingness to work nights, weekends and holidays in a fast-paced environment.