Truck Service Advisor: Elevate Customer Care & Sales

Travelcenters-of-Americ; Willington (CT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision and life ins.

401(k) with company match

Paid vacation and holidays

Employee discounts on tech, travel, &燃

Job summary

TravelCenters of America is seeking a Truck Service Advisor (TSA) to deliver outstanding customer service, write work orders, and manage OTC transactions at one of our national travel center locations. You will leverage product knowledge and strong selling skills to support revenue growth while ensuring traveler safety and satisfaction.

The role requires a High School Diploma or GED, excellent communication, basic computer skills, and a valid driver’s license.

Qualifications

• High School Diploma or GED required.
• Clear verbal and written communication abilities.
• Previous cashier and customer service experience; repair/parts shop experience a plus.
• Professional appearance and interpersonal skills.
• Strong suggestive selling abilities.
• Basic computer skills.
• Flexibility to work nights, weekends and some holidays.
• Valid driver’s license required.

Responsibilities

• Write, process, and pay out Work Orders and OTC transactions; prepare and communicate quotes.
• Source parts from external vendors and coordinate delivery.
• Maintain clean service counters, showroom, and restrooms.
• Ensure safety of customers and team members.
• Provide first-rate service with product and service knowledge.

Skills

Customer service

Verbal communication

Written communication

Professional appearance

Basic computer skills

Driver's license

Suggestive selling

Education

High School Diploma or GED

Job description

TravelCenters of America is seeking a Truck Service Advisor (TSA) to deliver outstanding customer service, write work orders, and manage OTC transactions at one of our national travel center locations. You will leverage product knowledge and strong selling skills to support revenue growth while ensuring traveler safety and satisfaction.

The role requires a High School Diploma or GED, excellent communication, basic computer skills, and a valid driver’s license.