Service Writer - Commerce City

Paycom - ATS; Commerce City (CO); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401(k) plan with company match

Profit-sharing program

Tuition assistance

Job summary

Bruckner Truck & Equipment in Commerce City, CO, is seeking a Service Advisor to greet customers, capture repair needs, and translate them into repair orders. You will verify warranty coverage and campaigns, secure approvals, and schedule and close service tickets while maintaining excellent communication with customers.

The role requires strong interpersonal skills, the ability to work around trucks, and physical capability to lift, climb, and inspect; safety-sensitive with pre-employment drug

Qualifications

• Excellent communication and interpersonal skills for customer, vendors, and coworkers.
• Safety-sensitive position with pre-employment drug testing.
• Ability to climb around, on and under trucks to inspect and diagnose.
• Physical ability to lift 50 pounds to the waist and 25 pounds to the shoulder.
• Professional appearance.

Responsibilities

• Greet customers and initiate the write up process.
• Determine the customer’s needs and convey this information onto the repair order.
• Provide supporting documents to determine warranty coverage and open campaigns.
• Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required.
• Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters.
• Assist with closing other repair orders as needed.
• Answer incoming service phone calls.
• Maintain product knowledge as the Liaison between the Service Department and the customer.

Skills

Customer service

Communication

Warranty processing

Repair orders

Data entry

Job description

WHO WE AREBruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. Bruckner’s is more than just a place selling parts and working on trucks; we are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it.40+ locations across 11 statesOver 1,600 team membersWe work on all makes & models!OUR CORE VALUESWe act with Honesty and Integrity.We value our people and communities.We are customer focused.We do what it takes.WHAT WE OFFERCompetitive Compensation PlansPaid Time Off and HolidaysExcellent health, dental and vision plansInvestments in Training & DevelopmentGenerous 401(k) and Profit-Sharing PlanTuition Assistance ProgramEmployee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)Disability and Life InsuranceInternal Promotion OpportunitiesFlexible Spending AccountHealth Club ReimbursementFamily and Team Oriented EnvironmentEmployee Referral BonusEngaging and Challenging AssignmentsDrug free workplaceSUMMARY OF DUTIES:Greet customers and initiate the write up process.Determine the customer’s needs and convey this information onto the repair order.Responsible for providing supporting documents to determine warranty coverage and open campaigns.Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required.Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters.Assist with closing other repair orders as needed.Answer incoming service phone calls.Maintain product knowledge as the Liaison between the Service Department and the customer.SPECIAL REQUIREMENTS:Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.PHYSICAL REQUIREMENTS:Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.