Expert Truck Service Advisor

Dtitrucks; Denver, Northern (CO, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Dtitrucks in Denver, CO is seeking a Parts Counter to act as the main liaison between customers and service technicians in our automotive shop.

You will greet customers, document issues, prepare service orders, and communicate repair timelines; ensure accurate records and promote maintenance services.

The role requires a high school diploma, truck repair exposure, and strong communication; salary ranges from $70,000 to $100,000 annually.

Qualifications

• Must have a high school diploma or equivalent.
• Experience in the commercial truck repair industry.
• Basic knowledge of mechanical systems and terminology.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and service management software.

Responsibilities

• Greet customers promptly and courteously, listening carefully to their vehicle concerns and service needs.
• Document customer issues and vehicle information accurately to create detailed service orders for technicians.
• Communicate effectively with service technicians to understand repair requirements and timelines.
• Provide customers with clear explanations of recommended services, pricing, and estimated completion times.
• Update customers regularly on the status of their vehicle repairs and address any questions or concerns.
• Coordinate service appointments and manage workflow to ensure timely completion of repairs.
• Maintain accurate records of all service transactions, parts used, and customer communications.
• Handle customer complaints professionally and work towards satisfactory resolutions.
• Promote additional services and maintenance packages that benefit the customer and the business.

Skills

Communication

Interpersonal skills

Computer systems

Mechanical knowledge

Education

High school diploma or equivalent

Tools

Service management software

Job description

Dtitrucks in Denver, CO is seeking a Parts Counter to act as the main liaison between customers and service technicians in our automotive shop.

You will greet customers, document issues, prepare service orders, and communicate repair timelines; ensure accurate records and promote maintenance services.

The role requires a high school diploma, truck repair exposure, and strong communication; salary ranges from $70,000 to $100,000 annually.