Commercial Truck Service Advisor

CSM Companies, Inc; Oak Creek (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Wisconsin Kenworth in Milwaukee is seeking a Service Advisor to act as the liaison between customers and technicians, selling and scheduling service work for trucks and equipment. You will open work orders, discuss service needs, and prepare clear quotes while coordinating with the shop to ensure timely repairs.

The role emphasizes professional customer interaction, accurate documentation, and adherence to SOPs.

Qualifications

• Ability to sell service work.
• Maintain professionalism in a fast-paced environment.
• Excellent writing and communication skills.
• Proficient with industry technology and computers.

Responsibilities

• Open work orders and document service needs.
• Discuss service issues with customers and describe their needs.
• Determine payment method and explain payment requirements before work begins.
• Prepare and present quotes for repairs clearly to customers.
• Schedule service repairs with the shop team.
• Close repair orders and complete required duties per procedures.

Skills

Service sales

Customer service

Communication

Multi-tasking

Documentation

Job description

Wisconsin Kenworth in Milwaukee is seeking a Service Advisor to act as the liaison between customers and technicians, selling and scheduling service work for trucks and equipment. You will open work orders, discuss service needs, and prepare clear quotes while coordinating with the shop to ensure timely repairs.

The role emphasizes professional customer interaction, accurate documentation, and adherence to SOPs.