Service Advisor

CSM Companies, Inc; Canton (OH); On-site; USD 38,000 - 60,000; Full time

Job summary

CSM Kenworth in Canton seeks a Service Advisor to act as the liaison between customers and technicians, selling and scheduling service work for commercial trucks and equipment.

You will review inspections, prepare accurate estimates, and collaborate with shop foremen to schedule repairs while maintaining professional customer interactions in a fast-paced environment.

Qualifications

• Ability to sell service work and upsell when appropriate.
• Maintain high-quality customer service in a fast-paced environment.
• Excellent writing and verbal communication skills.
• Proficient with industry technology and computers.

Responsibilities

• Open work orders and document service issues accurately.
• Review inspections and estimates; recommend maintenance and repairs.
• Prepare written estimates for labor and parts.
• Schedule service repairs with shop foremen.
• Close repair orders and ensure all duties are completed.

Skills

Sales ability

Customer service

Communication skills

Computer skills

Job description

Summary:The Service Advisor with CSM Kenworth in Canton acts as the liaison between the customer and CSM Technicians when service is required. The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.Responsibilities:Create a positive initial contact with service customersEnsure that all service phone calls are handled professionally and expedientlyReview truck inspections, estimates, and recommend proper maintenance, repair and careProvide a complete and accurate written estimate for labor and partsWork closely with shop foremen to schedule service repairsPerform additional duties as required by the Service ManagerPerform all required tasks in accordance with company Standard Operating ProceduresDuties:Open work ordersDiscuss service issues with customer and create an accurate description of customer's service problems and requestsDetermine method of payment and explain payment requirements to customer before work commencesPrepare and present customer with quotes for all repairs through effective communication relating to their job orders. Recommend additional service work as needed.Maintain knowledge of OEM and vendor warrantiesClose repair ordersAll other duties as assignedEducation, Skills, Experience:Ability to sell service workAbility to maintain professionalism when multitasking within a fast-paced work environmentAbility to maintain high-quality customer service when handling difficult customers in a variety of situationsExcellent writing and communication skillsProficient with industry technology and computersWork Environment, Physical Demands:Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basisAbility to work in an environment to include 8-12 hours days with frequent exposure to weather conditions, vehicle and tool noise, and hazardous materials to include fuel, oil, grease, and cleaning solutionsCSM Job Standards:Customer Focus: Actively looking for ways to identify customer needs. Then Efficiently and effectively addressing those needs.Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.Teamwork: Working cooperatively in a professional demeanor to complete work assignments.Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.